How to solve a customer service problem, online dining reservations at Disney World, plus other notable links*
Published: June 16, 2009 at 11:45 AM
When something goes wrong, give the grievance process a little time. Guests often expect an immediate resolution, but that’s not always realistic.
In other words, be polite when asking for a resolution: Explain your problem and ask for help. Go up the chain, if needed, but don't go medieval, threatening to sue.
Shapiro was frank about the debt problems, but optimistic about the parks' future. I thought that he hit many the same notes as he did in his one-one-one interview with Theme Park Insider last March, when the bankruptcy rumors had started to fly.
It's an ongoing problem with anything new at Disneyland: the APs swarm the place for the first days, making access near impossible. I'm putting this on the Tips page now: Don't try to see a new Disneyland attraction or show in its first two weeks. Wait, and the crowds will be much lighter.
Deeper in his post, Lutz confirms that the Electrical Parade will return to Disneyland next year, largely due to construction disrupting the parade route in California Adventure. (Plus, they'll be in the first year of the World of Color show then, anyway.)