Universal's impending PR problem with the Wizarding World of Harry Potter
By Robert NilesUniversal Orlando managers must be enjoying the avalanche of coverage that their webcast today has generated for Islands of Adventure's upcoming Wizarding World of Harry Potter development.
Published: September 15, 2009 at 9:55 PM
But could that coverage be creating a PR problem for Universal?
Take a look at some of today's headlines:
These are among the biggest and most influential major media outlets in the country. And they all say the same thing: Not that Harry Potter will be a new land within Islands of Adventure. No, the headlines say that Harry Potter will be a new theme park.
And that could turn out to be a huge problem for Universal.
One bad scenario for Universal: Folks expecting an entirely new theme park will be confused when they get to the ticket booths or Universal website and don't find "the Harry Potter park" as one of their ticket options. They'll wonder that it is not open yet, or worry that they're being conned into buying a ticket for a park that they might not want in order to get into Harry Potter.
A slightly worse scenario: Even before getting to that ticket purchase, people will factor the cost of visiting an additional theme park into their planned Orlando vacation, and some might skip looking into a visit as a result, without knowing that Harry Potter is included in the cost of admission to IOA.
The worst case for Universal: People find the right ticket option, buy it and visit - only to discover that the "new theme park" is really just three rides (and only one of them new) and no shows. Expecting a full-fledged Harry Potter theme park, they get mad that they didn't find that and turn to e-mail, Twitter, Facebook, online message boards and all their friends to complain. Loudly.
Blame the company for its silly "theme park within a theme park" verbiage. Rather than just come out and say Harry Potter would be a new themed land, or "island" if you will, within Islands of Adventure, Universal has lost an opportunity to create needed brand recognition for IOA, while potentially leading many future visitors to expect something that Universal Orlando will not deliver - an entire theme park devoted to the Wizarding World of Harry Potter.
Universal needs to spend the months between now and next spring clarifying this Wizarding World, heavily promoting it as a land within IOA: "Want to see the 'Wizarding World of Harry Potter'? It's only in Universal's Islands of Adventure!" etc. The news media coverage, as shown by the headlines today, is moving in a direction that Universal shouldn't want; Universal needs to hit hard with advertising, online and on air, in order to better manage public expectations for the new land.
This doesn't mean that Universal has to play down WWOHP. This looks like it will be one of the most impressive new projects within a theme park in years. But it will be a project within an existing theme park, and Universal's looking at a PR nightmare if the public fails to comprehend that.
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