From the AmEx press release:
"The Lounge will offer guests a break from the excitement of the theme parks by providing an inviting, air-conditioned space with complimentary chilled beverages and light refreshments. The Lounge will be staffed with a concierge to help guests make dining reservations, secure tickets and learn about special American Express offers available throughout the theme park. The Lounge also will be equipped with an electronic charging station for guests' cameras, phones, and other devices."
A free cold water's nice, but as a tech geek, the charging station excites me most.
When I worked at Disney, the backstage areas were littered with then-empty break rooms that once had served as corporate hospitality suites for attraction sponsors. AmEx's lounge tweaks that concept - making a space not for big-ticket customers, but everyday customers - people who decide to pay for their tickets with an AmEx card, instead of a competitors'.
Is this lounge enough of a perk to convince you to use an American Express card when buying a Universal ticket at the booth or online? AmEx hopes you'll answer yes, but that's up to you to decide.
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Because universal is great at that you know. But yes, if I had an AMX I would use it to have access to a charging point for cell phones and such. In my line of business I have to have my cell phone on me at all times, and with a quiet place to charge my cell between calls or on a call I would make sure I took advantage of it.
Lounge areas should be treated as the airline members clubs. Its to allow guests to wait in comfort for their next ride. They should have a concierge that can arrange "fastpasses" or "showpasses" or meal reservations.
Now, how they check, I'm not clear on. Will they be issuing a voucher? Asking for a receipt? UO team members, what have you heard?
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