On the whole White Rabbit/Black family thing...
Written by Rod Whitenack
Another controversy has unfolded in “The Happiest Place on Earth.” A San Diego family has accused the cast member playing the “Alice in Wonderland” White Rabbit of snubbing their black children in favor of white children in the Anaheim park. The family, who have filed a lawsuit against the company, also say they were offered VIP tickets and $500 in exchange for signing a confidentiality agreement after they complained to park management.Tweet
Jason and Annelia Black say the cast member acted as if he/she did not want to hug or touch their children, even turning his back to them to openly embrace a family of white children who approached. Apparently, the White Rabbit even “flicked” the children's hands away if they tried to touch him. Photos taken show the White Rabbit without his arms around the children.
The New York Daily News has all the details here.
How well can the cast members in costume actually see the children at their feet? Can some or any of the White Rabbit's behavior be written off as accidental/coincidental? We don't know the cast member here, and it isn't fair to judge his or her behavior without the all the facts, but clearly the Black family felt “horrible” at their treatment and that is certainly not how Disney wants its Guests to feel.
The other issue to contemplate is how Disney management handled the situation on the day of the event. Offering upset Guests freebies as compensation is standard practice, but asking them to sign a non-disclosure/confidentiality agreement in exchange for upgrades and cash back seems like it would look shady if things “didn't work out” and the situation landed in both the legal court and the court of public opinion. What do TPI readers think of this situation?
[Editor's note: Thanks to Rod for submitting the post. Follow me into the comments for my take. -- Robert]
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