Beyond CaliFlorida: Ice cold in the summertime
Written by Jeff Elliott
Editor's note: Before I turn it over to Jeff, allow me to interrupt to note that NBC's Today show has canceled its planned Friday broadcast from Universal Orlando. No word on whether Universal or the Today show made that call, or why. So we're left to keep waiting for an announcement on when Diagon Alley will open at Universal Studios Florida. And now, on to Jeff, though we'll start by sticking with more Harry Potter news.Tweet
Universal Studios Japan – The park reported that attendance at this park was up 7.7% to 10.5 million guests during an off year where no new attractions opened. I take that back. There was a new attraction. Funny enough it was the same attraction that Universal Studios Hollywood has this year… construction. An extra 700,000 guests went to the park to see how much progress was being made on the Harry Potter expansion. I get the feeling that the summer opening of The Wizarding World of Harry Potter is going to be met by a massive cosplay riot that breaks out between the Slytherin and Gryffindor students while the Ravenclaw students figure out a way to get into the park early and the Hufflepuff students get lost in the parking garage.
Is that now really popular? What would happen if Spiderman and Elsa held hands? Who would win if they battled it out? What if they were to team up and have the webbing strengthen the ice like Pykrete? Their kids would be scary… Maybe we should vote on this…
Six Flags Great America – A family of five who had season passes last year to Six Flags Great America jumped at the opportunity to renew their season passes in December. Tragically, in January, the father was diagnosed with cancer and lost his fight to the illness in March. The mother, while trying to sort things out and get the family’s business in order, called up Six Flags and tried to get a refund for the unused and never would be used season pass. But, Six Flags has a no refund policy. They were willing to transfer it, which I also believe is also against their policy, but completely unwilling to give the grieving widow back the $72 for the season pass. The media outlet she contacted was able to get the woman her $72 back, which means that there was some leniency in the rules, but only if you holler really loud. Why would Six Flags want to put their reputation on the line for a stinking $72? Why would you take the risk that jerks like me will pick up the story and make Six Flags look like a bunch of greedy stooges?
What this shows is that Six Flags doesn’t care about listening to specific mitigating details that could factor into a decision because they have hard and fast rules that they are not allowed to deviate from. For $72, Six Flags was completely willing to burn four other year-over-year customers before the media caught onto this. Yes, I am aware that loose policies have been abused. But there is nothing wrong with listening to the circumstances and making the right decision whether it is on a company policy statement or not. Other companies are successful because they build a culture of customer service, and not eternal suspicion.
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