TH Creative

Published: June 8, 2009 at 11:04 AM

That's a terrific story!
Joshua Counsil

Published: June 8, 2009 at 11:18 AM

Every time I start a new job, the training is always very hurried, ending with something along the lines of, "You'll figure it out".

Then, naturally, I make some fatal error in front of the boss, causing him to absolutely lose it on me, sometimes threatening to take my job away.

Yeah, you'll figure it out, alright.

Robert Niles

Published: June 8, 2009 at 11:24 AM

I like this story because it illustrates the difference between teaching a procedure and teaching a skill. For something like Country Bear Jamboree, you need to teach the procedure. ("Press the button and you've got 20 seconds to spiel before the show starts...")

But driving a TSI raft requires developing a skill, not simply following a procedure. A skill can adapt to a change in environment; a procedure cannot. (It's like a computer program that's coded to handle a thrown error, versus one that is not.)

It's much easier to teach a procedure, but far more effective in the long term to have developed skills.

Eric Malone

Published: June 8, 2009 at 11:34 AM

Great story! I know I don't go out to Tom Sawyer Island a whole heck of a lot, but considering I'll be taking several first-timers, that'll definitely be a stop. I'll have to thank the raft operator next time I'm there. ;)
Wok Creative

Published: June 8, 2009 at 11:50 AM

Great life lesson, too. Thanks for sharing.
We watched someone struggle for quite a while at Disneyland once. It didn't seem right to have them still in training mode with guests on board (and also holding up the rest of the river traffic.) Everyone really felt for the driver.