Published: September 21, 2009 at 6:17 AMThis was my personal favorite of your theme park stories, Robert. I love rookies.
On another note, I cannot stand parents who disregard the well-being of others for the sake of their child. If your kid is crying, exit the attraction, especially if it's in a movie theater attraction.
Published: September 21, 2009 at 6:39 AMI thought the more interesting part of the story was how a ride breaksdown/powers back up. I also never knew that Disney will not let a crying child on a ride. Is it because it would ruin the magic for the other guests or is there some other reason?
Published: September 21, 2009 at 7:17 AMAnthony, it's actually more a safety concern than aesthetics. At least it was on Rock'n'Roller Coaster. If a child is crying in the station, they aren't wanting to ride. They're scared. They might panic mid-ride and try to squirm out of safety restraints, or hurt themselves in their panic. The rule about not letting crying children ride is left up to the descretion of the cms usually (again, it was at RRC). If the child is just sniffling, but seems ready to ride we dispatch away. If the child is crying and obviously doesn't want to go, we make the parents remove him. Unlike Thunder though, we didn't have a problem if someone took awhile deciding. We could back up a bit and not go down.
Convincing parents that we had the safety of their kids in mind wasn't always easy though. We heard "I paid all this money for you to ride rides, and damn it you're going to ride them!" more than once.
I had one really terrific father one time though. He got on the ride with the kid, who then panicked. We asked him to step aside, and he did, choosing to stand in the area just on the platform side of the exit hallway. My position was on the platform, and my location to stand between trains was right on the other side of the safety gate from where the father and his son were standing. Father talked to the kid, finding out exactly what he was afraid of. I answered some questions, and confirmed a lot of what the father was saying. He didn't lie to the kid (we heard that alot - "it's not scary," "you don't go upside down," "it's not really a roller coaster" - terrific parenting telling lies to your kid to get them to go on a coaster). He didn't negate or berate the kid's fears. He talked to him and encouraged him. Doggone it if that kid didn't tug on my sleeve about five minutes later asking if it was too late to ride. I told him of course it wasn't, and put him on the next train. He looked petrified but determined. I got bumped onto the next position while he was in the launch area and was sent to the ride's exit platform. I was there when he arrived in the station. He had a HUGE grin on his face. "Can I ride again?" he immediately asked his Dad. His father couldn't have looked prouder if he'd tried! I put them both back through the reride hallway to do it again. Anyone who's that brave deserves another run!
Published: September 21, 2009 at 7:25 AMI always look forward to the cast member stories. They're always quite a treat.
Published: September 21, 2009 at 7:35 AMGREAT story, Diane! Those were the parents I loved at Disney.
Published: September 21, 2009 at 7:43 AMVery good explination!
However, my mother was one to drag us on rides that we were frightened of! Of course it was Alien Encounter and the Tower of Terror so we never were in much danger. Then again, we really didn't cry on the ride. Very interesting protocal though! Not sure why I enjoyed that part so much.
One of my twisted pleasure at Disney is watching kids get on attractions they don't think are scary and then freak out inside the attraction. I am sorry if that sounds mean, but its a gas on Stich's Great Escape (which I think kept all the scary parts in it) and Honey I Shrunk the Audience (we like to guess how many people will leave after the mouse scene)
Published: September 21, 2009 at 7:51 AMYes, sometimes parents don't like to think of their child's safety from time to time, especially when parents try to lift their kid up so they can hit the height stick...which I find hilarious cause A) we're standing right there watching their every mode and B) they know that it isn't going to work. But whenever we call them out on it we are now the arrogant jerk/vacation ruiner/anti-Christ (yes I have been called the Anti-Christ on height stick before).
I have a crying kid story too (although not as funny as Robert's). Working at Kali River Rapids, the same rule applies where if a kid is crying, they cannot leave the turntable. Like over at Thunder, we can bring them to the center and regain their composure or they could not ride, but we couldn't let them off until the kid stops. Well we had a family who wouldn't leave like Robert's story. Well the parents were stubborn and wouldn't leave until they rode the ride. The kid, however, wasn't having any of it. He was balling so hard, he sounded like he was being tortured. He was trying to get his seat belt off, he wouldn't sit down, and he had that "get me out of here!" look on his face. While me, another cast member, a coordinator, and a manager were trying to calm the kid down and get them off, the parent was yelling at us to turn the ride back on.
At this point, everybody in the other rafts and in queue started to pick up on what was going on. I had to explain to everybody what was going on and what we had to do. Everybody understood, but was growing impatient of the parents. About half way up the ramp that comes down to the turntable, there were a group of 5 or 6 frat boys. I could see they were scheming something. I turned around to head back to the turntable, and I heard a chant starting behind me:
"HEY! HEY! WHAT DO YOU SAY? GET YOUR KID OFF SO WE CAN RIDE TODAY!"
What do you know, it was the frat boys. Everybody started to giggle, and even some started to join in. The coordinator went over to shush them, while at the same time, the family was getting out of the raft. The entire queue starts to applaud. At this point, I caught a look at the father in the group...and this is when my heart jumped into my throat. To explain what he looked like, some would say Lou Ferrigno, some would say Hulk Hogan without the mustache, I would say all of the above...and he wasn't a happy camper. The mom held the child, yelling at him while they were walking off the turntable, with the father behind. As he was leaving, the dad and one of the frat boys met eyes...oh boy...
Now I have never seen a fist fight while working at Disney world, but this was the closest I have ever seen one. The frat boy said something, and the dad grabbed the frat boy by the collar and said something about "Stay out of my sight" and something about ripping genitals, I'm not really sure I wasn't that close. At this point, the frat boys were trying to save their buddy and the manager was grabbing Lou Hogan away from everybody else. Everybody on the turntable, guests and cast alike were looking trying to see what was going to happen.
Ahhh...there's nothing like working at the happiest place on Earth.
Published: September 21, 2009 at 9:13 AMI had an unhappy experience with my own little girl, not at Disney but at Busch Gardens: Williamsburg. The rest of our family (me, my wife and my older son) had ridden Curse of DarkCastle before and loved it, and wanted to get little Tink on the ride too. She was hesitant, afraid, but never really sobbed. We reassured her throughout the queue that it was fine, wasn't really that scary (which it wasn't, to us..). During the ride, I had forgotten a particular scene with scary flying ghouls or a big evil head or something, and she freaked out a bit, digging into my side to hide. I remember very clearly, "Why did you BRING me on this ride!?!?!?"
I was quite chastened, and very apologetic to her after it was over, and she soon calmed down.
A couple years later we coaxed her into riding the Haunted Mansion at WDW for the first time - I was very familiar with it, and even went through it station by station with her on Doombuggies.com before we got there. She was also hesitant but older a little bit, so didn't mind as much. She also knew the song inside and out from me, and while she had no need to ride again seemed to reluctantly enjoy it.
So parents, be careful when taking your kids on rides. Be SURE they can handle it, and don't put your own enjoyment about theirs.
Published: September 21, 2009 at 7:17 PMOur crying child story took place at Cedar Point's Halloweekends in 2004. First I have to explain that we adopted our two children, Kristina and Anton, from Kazakhstan that year. She was 9 y.o. and Anton was 5 y.o., and they had been in this country only about seven months, but we had taken them to CP many times already. They had never been in a haunted house before, but Kristina wanted to go into one of the scarier ones. We explained it carefully to her in English that she could understand (they spoke Russian until they came here, and their English was still rather stilted) that it would be scary, with lots of flashing lights, loud scary sounds and people jumping out at her, but not touching her. She was determined to go inside (Anton wasn't the least bit concerned- he has absolutely no fear of anything!).
Published: September 21, 2009 at 8:22 PMOn my last trip to Walt Disney World, as I was getting on Tower of Terror a father was forcing his screaming, crying son on to the same elevator. Even though the kid was at the point of choking on his tears, the CMs for whatever reason still allowed it. They were seated in the last row and we were in the front row. The boy calmed down a bit as the ride started, but of course the drops didn't do him any favors. When it was all over and we were heading back to the doors in darkness, he stopped crying long enough for his dad to ask him how he was doing (gee, thoughtful of el jerkface to ask now) and all we hear is the boy say in a small voice "I think I'm going to throw up." I can just imagine the fear now running through the guys behind me in the second row. I tell you, I've never wanted to punch anyone on Disney property like I wanted to punch that father.
Published: September 22, 2009 at 6:25 AMI love how this went from rookie Cast Member mistakes to the collection of children's tears