David L.

Published: April 12, 2010 at 4:24 AM


Published: April 12, 2010 at 4:29 AM

Thanks for writing that! What a sweet moment to share.
Eric Malone

Published: April 12, 2010 at 6:12 AM

Touching story, actually. Was a nice read. Also a bit nostalgic, as well.
Anthony Murphy

Published: April 12, 2010 at 8:14 AM

That is the best perk at working at the Disney Store: Free Tickets for the Winter and the Summer! Say what you want about Disney, but if you are a fan, the perks are out of this world!

They work everywhere including oversees!

Love it!

Suprised she gave them up due to them now being specially designed and rare, but good for her!

Brandon Mendoza

Published: April 12, 2010 at 9:09 AM

Love it! She sets a wonderful example for everyone. Wish I could be less selfish myself, but we all learn eventually. If I was one of those kids, I know it would have made my day! Heck, if I was that mom it would totally make my day!
Joshua Counsil

Published: April 12, 2010 at 11:29 AM

A very nice story, and rarely am I touched by anything involving kids these days. I find people will often overestimate the innocence and purity of children, thinking especially of their own kids as precious.

Here's a new-age story of a child-cast-member interaction that I witnessed. Some kid at Disney's Hollywood Studios was throwing a fit and crying her eyes out because she wanted ice cream. The mother tried explaining that they were about to have dinner. Well, the kid wasn't having it, and continued making a scene. The little brat was far too old to be throwing fits, and after a while the mother simply ignored her while the kid went on.

Finally, a cast member approached the girl, asking, "Mickey wants to know why you're so upset. He doesn't like to see people crying."

The kid didn't answer coherently, but merely kept screaming and blubbering, with the words "ice" and "cream" occasionally uttered.

After a while, the CM cracked: "Well, let's see if Mickey can't get you some ice cream."

Unbelievable. They caved into her unreasonable demands and against the mother's will.

Regardless, your story was very nice.

Anthony Murphy

Published: April 12, 2010 at 1:27 PM

Well alot of guest/customer service demands are not realistic or perfect either anyway .

An example that I saw not too long ago was that Disney Stores were starting to hold events in their stores that include doing arts and crafts and other things. One of them was a Princess Party in which they could create their own crowns, learn princess ettiquite, and other things. Well, many guests complained on facebook because Cinderella or any of the other princesses did not make a visit. The Princesses were booked for Norway at EPCOT so they couldn't come :)

The Daily Beast, a news website, allowed a writer to bascially slam the Disney Cruise line. I would love to wonder how her demands could be met.

Bob Miller

Published: April 12, 2010 at 1:37 PM

Great story Robert, I have one about like yours, but I'm not a cast member. For a number of years, our one local PBS station would give free all day passes to Knoebels for joining or renewing your membership.

Well, for the level I would join, you got 6 passes, but with only my daughter and myself, I always had 4 passes left over. You could only use the passes on one exact date of the PBS stations choice.

The first time we went, I decided to give the 4 tickets away. So every year, we would look for a family with small children and ask if they already had tickets. If they said no, my daughter Stefanie gave them the 4 tickets. Talk about being surprised, they couldn't stop thanking us.

We did this for a number of years, until the economy got bad, and I could no longer sponsor the PBS station. But what a good feeling it gave us, to be able to help someone else out.

Larry Zimmerman

Published: April 12, 2010 at 2:00 PM

- snif -
Tyler Stover

Published: April 12, 2010 at 5:31 PM

Never have I missed being a cast member so much.
Brandon Mendoza

Published: April 13, 2010 at 4:25 PM

I do have to say, Disneyland and Disney World... consistent and quality customer service overall. All the way from the ushers at Abe Lincoln, to the bag checkers before the entrance, and of course the face characters! For them to deal with the barrage of smart @$$ people and angry people everyday is a skill we should all learn.