Who knew that they would really care about what we had to say!
Congrats Robert for giving a scare to the theme park community!
Has the guy/girl never been to IOA and seen the big banner across the entrance to the Number One themepark in the world? Shows this site's got some whack in the biz if that huge park, bigger than Hard Rock will ever be, is proud of their achievements here!
Like most coasters, though, the initial exhiliration slowly fades a little bit each time you ride/attend the coaster/park. Who better to provide feedback than those customers that actually frequent a theme park website and post their opinions, trip reports, and so forth? Only by having an open mind and listening to the loyal customers' feedback can a park continue to evolve in a postive way that keeps everybody coming back.
Again, kudos on a great article.
The smart ones will listen to the 'vibe' and take it seriously. The dumb ones will blow this site off.
Some of the other 'investors' in Hard Rock should tell this guy to shut up before he shoots THEM in the foot, too.
All that being said, I am still excited about this project and can't wait to see the finished product. I happen to really like Myrtle Beach, and I'm happy to see a big attraction on it's way.
anyways, i am a business owner, i own a sales company. and there is always customers who think they know morethan me. i just shut up and let them think what ever they want, cause they still buy my product thinking that they were right. we can all think that hard rock sucks, butthere would still be thousands of people going there, but who know now, now that he thinks that wek now nothing. like he said, your customers are not your enemy.
I am pretty sure if we said that Disney or Univeral Stinks, they could care less. I could be wrong, but I just find it funny that the Hard Rock people would take all of us so seriously.
Long live this site!
As the feedback good or bad should be used as an active voice from those that do visit and who want information about a park visit, whilst on holidays or a local resident, for which most of the parks would not survive without the local support of return visitor base.
As I know first hand having worked at Dreamworld for a short period xmas 2004 / 2005 this site does get visited and have active members that form part of the management team that do work within Dreamworld itself.
Once again fair comment there should be more of it.
However, all other information that has no credible newspaper or magazine links or photographic evidence, I take with a grain of salt. If there is one thing that I've learned from surfing the net, it is that there are many people in the world with too much time on their hands, wild imaginations, and opinions on everything.
I think that it is good for industry people to monitor sites like this in order to get feedback on good and bad policies, ideas, and rides at their own and competing theme parks. Information from sites like this can even be manipulated by smart industry people to create or fuel buzz about new rides and parks, since anyone can create an account and post on this site. Also, if there is misinformation circulating about their park or rides, it can be an indicator that the company should issue a press release or conduct an interview with a credible magazine or newspaper to put speculation to rest.
Either way, these websites are not going away any time soon, so maybe the industry should create its own website to rant about theme park websites and get their ultimate revenge!
Everybody and every company has areas of opportunity. To ignore them is nothing more than a blueprint for failure.
In my profession, just about EVERY process improvement comes from the customer or front line employee and NOT upper mgmt or investors.
A wise man once wrote "I have never learned a thing while I was talking". Maybe the Hard Rock investor should do some listening.
Besides, if we all agreed on stuff, thier would be world peace, we can't have that now can we?! (note the sarcasm)
Long live TPI!!! Here's to many years of staying as THE number one website about theme parks!
Chocs away!!! A.W