I was so angry, but I didn't want to make a scene.
It also baffles me that people have such a lack of compassion for one another. What makes your family's vacation so much more important than someone else's that it gives you the right to push, pull, or yell at them? Your article isn't about this but I just notice things like this happening in parks.
What's worse is when other castmembers are the bad guest (and happend surprisingly a lot) and want us to let them cut in line, bribe and try to point out that they know we keep extra's in out pockets (which at Space Mountain WDW we almost never do btw).
No matter how fair a system Disney makes, it isn't fair, makes people wait three times as long, discriminates, is bad for senior citizens, unfair for handicap, should be gotten rid of and it should go to hell. At least that's some of the screaming I remember. (sarcasm)
To the first poster, sorry about what happened to your mom but sometimes it's best to take the high road. Maybe they didn't realize how 'big' they all were when taking up the seats (I'm being kind here when I say 'big'). Anyway, I hope that doesn't ruin your park experience since I love Disney.
People sometimes don't get a clue when they go on vacation. Just because you're on vacation doesn't mean you leave your manners at your house!
My example is on Soarin'. There is a lot of walking to do in Disney World to begin with, and she was a trooper but just couldn't keep up with us whipper-snappers. It's a long walk into the pavilion just to get to the Soarin' FastPass ticket machine. So I took everybody's cards and went to get our FastPasses, but then we had 2 to 3 hours to kill. She just couldn't walk all the way across the park to do something else only to have to get back to Soarin' after a couple of hours. That was just too much for her in the Flordia July weather, so we basically just had to wait in the pavilion until our time came. That bored my niece to death.
To put a little salt in the wound (Soarin' was new and very popular at the time), out FastPasses ended up taking us over an hour in line anyway! Half the day was gone and we had rode one ride. And so that vacation went--
And as for FastPass...people are fools. Working a merge point during a busy day is easily one of the hardest front line positions to work at a Disney park. One thing I learned quickly was that it takes a special kind of Mental Toughness to work one of those. My experiences were in Space Mountain (WDW) back in 07 during my CP. Working Merge Point A and B was...well...hell to many Cast Members. I couldn't tell you the number of times I would see CMs coming back to the break room literally crying because of the things that guests would say to them. Things would range from "You're ruining my Christmas" to the most vile, disgusting things that made you wish you had the power to personally eject them from the park forever.
Having experience at both Disney and Six Flags, I have learned that ride reservation systems will tick off guests, no matter what. At Disney, people get upset because they didn't know about it, AND it's free. When they say it's not posted anywhere or there was no way to find out (and were PARTICULARLY nasty about it), they would absolutely thrilled (add appropriate amount of sarcasm) to find out that the park map they were carrying told them about the FP their entire vacation...and you can't even get to the map without seeing the FastPass and PhotoPass fold first. The general consensus from the upset guests is that if these guests are going to "cut" they should at least pay. At Six Flags, guests are upset that they are getting "cut" by FlashPass holders period. When you try to spin it and say that at least they had to pay... "It should be FREE! It's FREE at DISNEY!"
You just can't win. Don't try to explain how they're different. Don't bother with why the system you're currently using is at an advantage. You will always "lose" the conversation.
If people are behaving badly, call them on it. Most of these egocentric buffoons know that they are doing their stunts at the expense of others, and they count on people just quietly letting it happen. Yes, karma will eventually bite these people in the ass, but there's nothing that says you can't be the instrument of their karma, right?
Shame them, point out their indiscretions. Ask them why they deserve to be ahead of you in line, or why they have to stand in front of you at the parade, when you were there hours earlier than they were. Shame is a powerful tool when used for good...
However, the absolute worst park visitor experience I have ever had was at Epcot's Turtle Talk With Crush last May (2010).
Charming little Bennie dominated the experience as he obnoxiously and venomously spewed forth some of the most offensive comments ever spouted from the mouth of a human child. At the peak of his unconscionable “discussion” with the 150 year old star, Bennie finally shouted, "I'm gonna cut your throat with a knife!"
FWIW, Crush did a good job, pausing incredulously then saying something like, "Now isn't this an awkward moment?" However for the rest of the show little Satan-want-to-be Bennie kept shouting and talking despite the rest of the parents (and kids) telling him to "be quiet."
There's just no rational explanation for a kid saying what this kid said and we were suitably horrified – as were most of the attendees. Even more horrifying was the kid's parents did not step forward and pull their demon spawn away but instead waited in the shadows until the show ended, then snatched up their monster, and lurked away never to be seen again. You've gotta question how Bennie is being raised, and just hope this episode serves as a wake up call to the parents. Honestly, every kid says and does inappropriate things but it is what we do to correct them that sets the good parents apart from the bad.
I don't know what cast members are allowed to do, but I expected a lot more than what happened, which was nothing. At the very least, they should have recognized quickly that the conversation was going south and moved the microphone far from the rabid little beast. However, that probably would not have been enough to silence Bennie. More likely “little Damien” should have been escorted out of the theater, end of story.
But parents should not rely on cast members to baby-sit. Instead, they need to control their monsters. If your kid is yelling out, or making inappropriate comments, or talking incessantly, get him or her out of the theater. Fundamental rules of parenting and discipline still apply, even in theme parks. It is sad to see how the art of parenting has devolved.
Well, I hope the best for Bennie, and for his parents. If what happened was an isolated incident, then I am sure Bennie was chastised and the problem corrected. On the other hand, if Bennie continues on his current course he will either be behind bars asking for soap-on-a-rope for Christmas, or enter into politics (meaning he will still end up behind bars asking for soap-on-a-rope for Christmas!).
Not to plug a competitor, but another board I frequent which attracts Disney fanatics is replete with untold numbers of multipage threads recounting literally hundreds of hours' worth of reading about bad guest behavior.
Train wrecks, every one.
I agree with previous posters who suggested a mandatory "How To Behave Acceptably in a Theme Park" course be required to enter a park -- maybe the owner/operator could give a 10% discount if patrons will sit thru the video prior to buying tickets...?
But then again, many operators bring on bad behavior by not immediately and inflexibly enforcing their policies in the name of "good show" or "guest satisfaction." Ejecting line jumpers, graffiti vandals, and belligerent bullies from the parks would very quickly attract a lot of media attention, and the word would be on the street -- "Don't Mess with Mickey!"
I would say what makes it worst is that all people are creatures of habit and that children are especially creatures of habit and when they get on vacation they get out of their normal routine and they can tend to drive parents crazy. The driven crazy parent is (1) more tense and can much more easily go off on a poor theme park worker that (2) they will never see again (around other visitors they will never see again). However that does not excuse the behavior, just a reason why this happens at theme parks. These people are stressed out from being out of their normal comfort zone, and they have a sort of anonymity as if they were on the internet. People can be jerks there too, am I right Tim W?
That was three years ago and it still makes my blood boil.
I get that Disney is a family park, but I have no children and pay the same amount to get into the park therefore in this situation your kids don't really get preference over me.
From what I remember, Cast Members were never allowed to "parent" the child, which includes but not limited to telling the child to stop or what not to do. Instead, we are to ask the parents to handle the situation in a way to where we're not saying "Do a better job at watching your little hell raisers." If that doesn't work, we would then need to call security to come on down and basically repeat what we've just said to the parent.
Now, when I've had similar situations happen while on my boat, where I get some little hecklers, I usually change up my line of jokes so that way they don't get to the punchline ahead of time. If they're still being little demons, I usually comment that if you don't have a microphone right in front of their mouths, they shouldn't be speaking, or I'd say "Oh, you think you can do a better job? Why don't you come up here and finish my job so I can take a break." And usually that shuts them up.
Maybe It's from I'm from New England and used to rude people, but there were fewer rude people at Disney than anywhere I've been.
There is a bullying epidemic at schools, taught the children by the parents. The louder you are, the more likely you'll get what you want.
Bottom line, fewer rude people at Disney than I'm used to.
Most of the guest understand how Express Pass works but there are always a few who start complaining loudly. Sometimes people towards the back of the line see us go by 3-4 times while they are still waiting. This is usually the last day when we need to get our fix before heading home.
They don't realize we pay a premium to stay on site and all the benefits that come with it. They would rather complain loudly and make everyone uncomfortable.
If anyone is interested, let me know and I will zip them up and host the file on my website.
Gotta love Holiday World. Everyone wins.