From 220.127.116.11 on October 12, 2011 at 8:48 AM
Its about time. I'm so tired of people gaming the system making multiple reservations at the same time just because they want to be sure they have somewhere to eat. They should have done this years ago.
on October 12, 2011 at 9:20 AM
I think it's incredibly rude to make a reservation and not show. It slows down service and should be charged, especially for the places where it is hard to get a reservation. If you want to hold a space from someone who will use it in the end, you should be charged.
on October 12, 2011 at 9:21 AM
I like this!! A LOT!
Maybe now I'll be able to eat at some of these restaurants! :)
on October 12, 2011 at 9:49 AM
It is about time. Maybe now I can get reservations because this will weed out the "I think I might want to eat there". Good Job Disney.
on October 12, 2011 at 2:24 PM
It encourages responsibility. I like it.
From 18.104.22.168 on October 12, 2011 at 7:36 PM
I called last week to cancel Pirate's League, due to a vomiting kid, and was told to bring him anyway, or be charged $10, because it was less then 24 hours. I decided to not put my kid or the makeup artist through that. I think that 24 hours is not as practical at a place where kids get ear infections and ankles get twisted. Maybe "the day of" would be better, or "by midnight the day before". If I hadn't been willing to lose my deposit, there would have been a protein spill at POTC. I hope other parents use discretion if they have sick kids, too.
From 22.214.171.124 on October 13, 2011 at 10:46 AM
I have always wondered why Disney allowed people to make reservations with impunity and then not show. However, the cancellation period of 24 hours prior is not feasible in many cases, eg., you get caught up in a long line at a ride or your child wakes up in the morning sick or what happens if your flight has been delayed and you can't even get to the park for hours? I think Disney should allow you to cancel up to, say 4 hours prior to the reservation time. That would be much more reasonable than 24 hours in advance. Someone at Disney has not thought through the ramifications of this. They seemingly wish to penalize people for circumstances beyond their control in some cases.
I know Disney needs to cut costs, as we all do in business, but over the years and through many trips to WDW, I have questioned why, with the prices they charge at the resorts, they are so bloody cheap that they offer very limited cable channels; charge you $10 per day for internet; and continue to provide those small shampoo and conditioner bottles you cannot squeeze the liquid out of!! I once asked the front desk at The Beach Club if they have a place where guests can offer suggestions for improvement of their services. They just laughed.
Bottom line: yes, by all means require you to cancel the reservation if you cannot make it, but make the time limit much more reasonable. I know I will not be a happy camper this December if I am delayed by the airlines and cannot make my late afternoon reservation at Le Cellier and they want to charge me $10 for something I had no control over.