Thank you for your followup post.
This is a great reminder that every restaurant can have days when things are running less than optimal. However, when Disney charges a steep premium for admission to its parks and its food vendors (both fast and sit-down), we have much higher expectations than what is often actually delivered.
Other bloggers have pointed out Disney's decline by degrees when it comes to its Orlando parks, from peeling paint, burned out light bulbs and non-functioning audio animatronics to sub-par food choices: Disney lays eggs, too. And the only way they will change for the better is when tourists decide to spend their hard-earned dollars at establishments that do not take them largely for granted, but work hard each day to earn their trust and deliver value to their guests.
For too many years, Disney's Orlando operations have coasted on past glories rather than kept the resorts up to the standards established by company namesake, Walt Disney. Although it's good to see from this report that a single manager is working to address a lousy guest experience, this manager seems to be the exception rather than the rule when it comes to Disney's Orlando operations. Why? Because the WDW parks are still huge moneymakers for Disney. Until and unless that changes, expect more of the same old same old, with an occasional exception from a diligent manager or two.
To me, this is what any good restaurant should do, and it's a bit of a shame you did not let the host or manager know about your displeasure immediately. Most restaurants rely heavily on word of mouth, especially in areas where there are tons of other choices, like theme parks. Obviously, guests who consistantly send items back looking for freebies, or finish a meal and then say they thought it was terrible dilute honest complaints about restaurants. Real problems and complaints can also be diluted by servers, so if you do note something that is not to your satisfaction and don't receive a followup visit from a manager or host, you should always be skeptical that it was actually lodged.
It's really nice to know that Disney is beginning to respond to internet media.
This one had me ROLLING and nodding my head because something about the way Amanda writes makes me feel like I am there with her. I am glad I was eating the garlic bread because I felt like I was at Tony's.
I am so beyond happy that Disney reached out to you Amanda. And you have such a gorgeous family and I loved your costumes. Please write more columns. Every time you post is a gem and it makes me fell like I am back at Disney even though my family does not go often.
@Annette, thank you so much! That was a lovely compliment you have given me!!!
Thanks to everyone else for their remarks. It is a great bunch of TPI's on this site. Keep sharing the experiences so we can all be better informed when planning our vacations to the theme parks. I know I will be paying even more attention to Universal Studios Orlando reviews these next few months. The boys are ready to go.
No, not every dining experience is going to be that great with a manager hovering over making sure it is perfect. I don't expect that. But I do love that if you report there was a problem on one visit that management cares enough to make sure that the next visit is just spectacular.
I had not planned on eating at Tony's on our next trip to Disney but after Amanda's column we're going to give it a try. AND I'm going to tell the manager we decided to eat there because one of my favorite writers talked about her experience there.
The comment that Brian made kind of made me think 'Well, if you do have a great experience after a bad one, don't even bother sharing it because it will just upset Brian'. I don't think Amanda made any claim that this extra-super-special night was typical of an experience at Tony's...and Disney sure does not want people to think that Amanda's first experience at Tony's (the bad one) is typical. I think a typical experience would fall somewhere in the middle, closer to Amanda's second experience I think (but without the manager hovering so much for every guest).
I feel really safe dining at Tony's because Amanda's story proved that if there is a problem that management will be all over it. That makes me feel good, and gives me the comfort of knowing that I can speak to a manager that cares in that restaurant. What a relief that is to me and I just loved that Amanda shared her wonderful story. We usually don't get to hear follow-ups like this.