Published: August 7, 2008 at 1:46 PMI put Al Lutz in the same category as Jim Hill: I'll believe it when I see it.
Disney would never be so callous as to do something like this. And the backlash from something like this would be just amazing that it would quickly be stopped.
Published: August 7, 2008 at 2:08 PMi am very disappointed to hear news like this. when i worked there it was crammed into our brains that custumer service was number one. and that guest are heard. this is somewhat troubling in my opinion. but for some reason, and i hate to say this, but its not too surprising. ive felt there is a hidden side of disney's leadership that are just like "who cares what happens to them, were still making the money". but that may not be true. but i feel like that sometimes. but there must be a logical reason for all this. i have all faith in disney
Published: August 7, 2008 at 2:09 PMI can say I have written quite a few comments to Six Flags this season regarding Great Adventure, and every single one, even those thanking them for a previous assistance have been answered very uickly and I have to say each response has been very helpful and addressed the uestion or concern precisely.
Published: August 7, 2008 at 2:20 PMI blame the damn lawyers, and the lawsuit mania infecting the U.S. If it really has become a problem for Disney, what can they do? They can't leave themselves exposed to malicious lawsuits all the time.
May I say it again? Goddam greedy lawyers!
Published: August 7, 2008 at 2:27 PMI think it’s all BS and I don’t believe everything I read anyway.. Heck I don’t believe the things I write either….You know, because then I re-read what I just wrote and like I said I don’t believe everything I read… hahahahahahaaahahaha
Let’s try to send some comments to Disney and see what happens.
Who is with me?
Published: August 7, 2008 at 2:43 PMAs far as I know, they read the comments, but what they do with the opinion is unknown.
One example was the closure of PI. I know many people who have written letters and there is actually a Save the Adv Club on facebook. They seem quite big on saving the AC so much so that they were verbally yelled at by the VP of the Downtown Disney Area for complaining/protesting. Here is the message I got from them:
Last night, several from this Facebook group reported DTD VP Kevin Lansberry showed up at the Adventurers Club last night and pulled people one by one out of the club who were suspected of passing out handbills with information about the petitions and groups working to save the Adventurers Club.
When Lansberry was later accosted by people who were pissed at his
presence, what he was doing, etc., he jumped on his Segway and zoomed off into the night only to return with even more security personnel, including a bodyguard-type who followed Lansberry throughout the Island.
Three separate guests reported to our program that there were
literally dozens of Disney security personnel at the AC, alone, last
Also new last night:
*A new rumor has surfaced which suggests the Walt Disney Company has
not signed a single contract for the venues it hopes to put up in
place of the AC and other Pleasure Island. FOR ANYONE WHO ONCE
SUGGESTED THIS EFFORT WAS FUTILE, think again. We have a huge asset in this news. Keep fighting.
Complaints? News? Rumors? Hate Mail? Message ME.
(I took out the website so not to publicize them on this forum- Of course their claims might not be true)
Published: August 7, 2008 at 2:55 PMAs for the concern about lawsuits, California has a "malicious prosecution" law that allows defendants to sue the living daylights out of anyone who brings a frivolous lawsuit against them.
A) I find it hard to believe that any of these suits that Lutz described would not be tossed swiftly once filed. Courts really don't stand for much of this stuff.
B) If any of these suits did make it to trial (I've not seen any press reports, and, trust me, these are cases that papers would eat up), I cannot believe that Disney wouldn't use California's malicious prosecution law to nail the lawyers who brought them.
Like I said, I can't wrap my head around this one.
Published: August 7, 2008 at 2:56 PMBusch has always responded quickly to my comments, which I've always submitted via email. Usually, I get an email back within 24 hours. I've asked for ingredients lists for food items, inquired about special events, and once reported a website problem I was experiencing -- that kind of thing.
Earlier this year, though, in response to an email I sent praising the service I received at one of the funnel cake shops, I got an actual postal letter in return. The second sentence of this letter is: "It is always a pleasure to hear from guests about their visits to our park."
Quite a difference in attitude, I'd say.
Published: August 7, 2008 at 6:55 PMI don't buy it. My wife sent an E-mail query to Disney World not that long ago (granted, not in California). It mentioned a previous park visit, but it was answered promptly and courteously and contained all the info she'd asked for.
I've asked the nice folks at snopes.com to look into this. Hopefully, they will do so and get to the bottom line.
Published: August 7, 2008 at 8:28 PM^ One does have to wonder if this is truly the policy, or one employee misrepresenting the situation, or some other mistaken report.
Published: August 8, 2008 at 12:05 PMI agree in that it is hard to believe that this kind of policy would be enacted by any "service" company. Disney provides a service of entertainment to the guests and a dis-satisfied guest will discuss their problems with more people than the satisfied guest.