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Snafu on Superman

Six Flags New England: SFNE,s 'Ride of Steel' malfunctions; riders giving free passes.

From bob ratel
Posted August 6, 2005 at 1:41 PM
On July 23, at approx. 9:30pm, I boarded Superman: Ride of Steel at Six Flags New England. I was with my two sons, and nephew. About 1/2 way up the lift track, the chain that pulls the train up the hill dis-connected with a loud 'clunk.' The train, thankfully, immediately came to a complete stop, and I do not believe there were any injuries reported. There were a few concerns worth mentioning:
1) Being in the last car, I was able to look back into the station. There appeared to be a fair amount of confusion, and nobody seemed to be in charge of the situation.
2) A full 10 minutes elapsed before anyone began to climb the stairs to reach the stranded riders, and inform us of what had happened or how we were going to get down. When an attendant finally appeared, he had precious little information to offer, and appeared none too sure of what was going on, either.
3) Another 15 minutes elapsed before maintenence and secrity staff began to ascend the stairs with harnesses and clips to enable the passengers off the ride. This was done by manually opening the restraint sysem, putting a harness on one passenger at a time, and walking us down the stairs, clipped to a cable for fall protection. As my party was in the last car, and closest to the station, we were the first off...albeit an hour later. Those in the front were stranded for probably two hours or more.
4) Upon reaching the station, we were 'greeted' by PR personell, who gave each rider a 'free' return pass to the park, along with ONE pass that allows boarding of ONE ride without waiting on line. Free passes are of little value to a season pass holder. How about a free Q-Bot for the day? Not likely...SF makes too much money on them. Incidently, the Q-Bot I had rented for the day had the battery die on me at about 8:00pm...no recourse or sympathy from the ride attendandts there, either.

Any comments? Anyone else on that particular ride that night? Thanks.


Comments in chronological order. Most recent at the bottom. Scroll down to respond.

From Adriel Tjokrosaputro
Posted August 6, 2005 at 9:53 PM
Stuck in Superman and wait for 1 hour and they give you just one "no-wait" ride?If I am you,I will ask for 5 rides!

From Cameron Rust
Posted August 6, 2005 at 11:05 PM
Is a Q-Bot like PalMickey at Disney?

From Russell Meyer
Posted August 7, 2005 at 5:36 AM
It's like a Disney FastPass, except this service you have to pay for. You carry around a pager-like device (Q-Bot), and walk up to the attractions that have Q-bot podiums. You place the q-bot near the sensor, and it gives you a return time for that attraction. The advantage is that multiple people can be signed up on one device, but the disadvantage is that you have to pay for it. It as cheaper, though, per person if you have a large group on one q-bot. It's still a bit of a scam as far as I'm concerned.

From Chrystal Becker
Posted November 29, 2005 at 1:43 PM
I was on flashback at six flags new england last year and the ride also stopped for no reason... we were stuck the for at least 45 minutes and it was FREEEZING out,(it was nighttime and nov 3) some people were even stuck partially up the loop-de-loop! When they finally got us off they apolagized and gave a cup of hot chocolate and ONE free pass for ONE ride. I mean, you'd think they might care a little more that they just pissed off and probably scared the crap out of a bunch of customers.

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