Just Published: Theme Park Insider: 2016 Year in Review
A co-worker of mine sent me a letter that he wrote to Busch Gardens, Tampa, regarding his family's experience there. Thoughts? I found this to be very interesting.
To the operators of Busch Gardens, Tampa, FL
Have you ever had an experience that was so unexpected, so totally illogical, that you were completely flummoxed? Numb? My family and a family friend had such as experience this week at your park.
Our 18-year-old son decided that the ideal way to celebrate his high school graduation was to travel from our home in Jacksonville to Busch Gardens primarily for the rollercoasters. His plan was to invite his best friend, a 17-year-old young man whom he has had the pleasure to know for about 6 years. The young men were accompanied to Tampa by my wife, with the idea that they would enjoy the offerings from the park independent of her parental intrusions- what better way to celebrate oneï¿½s passage into legal adulthood? So, the trip was planned to begin on Monday, June 12, 2006.
So far, this story has got to be so totally ordinary, so completely mundane, that it is begging to be deposited into file 13 without further attention. The story is, I think youï¿½ll agree, a bit more unique because the young men were not able to fulfill their plan. You wouldnï¿½t allow it. My sonï¿½s friend was prohibited from the coasters because of a manufacturerï¿½s safety recommendation. You see our friend has a prosthetic lower limb that he has worn his entire life.
Brace yourselves- here comes the litigious third strike, the kind of advocate- for- the- handicapped garbage that people are getting so very tired of, right? After all, there is this Americans with Disabilities Act but it only states ï¿½reasonableï¿½ accommodations, right? And to ask your company to provide a rollercoaster ride for this youngster is simply not reasonable. Period. End of discussion. The lawyers have looked it over. Rubber-stamped the policy. We have firm legal ground to stand on. With both good feet. Certainly if the papers or local T.V. news got hold of the story, we could explain. Who would want to go to Busch Gardens if they had to endure a flying prosthetic leg bashing them in the head? Or even worse, a flying handicapped kid falling from a coaster? Can you imagine the pain and suffering of little children who witnessed that grisly mess? Would the Coen brothers pick this story up and write a screenplay? Could this be the next ï¿½Fargoï¿½? I can just imagine Carl Hiassen silently cursing that weï¿½ve gone and done it again- messed up another opportunity for him to write fiction about unfair, bizarre happenings in his adopted state.
Now, let me try to inject this story with some facts. Like many tourists, my family made reservations at a hotel near the amusement venue. Then, Tropical Storm Alberto formed in the Gulf. They had to decide what to do and decided that this was THE vacation, you know the one that has saturated the mind of a young adult to the exclusion of food, social contact, and bathing for months. So they went, driving through a pretty mean little storm to get there. It was true. Check the date. The young men wasted no time to get to the park. Arriving there, they discovered the cause of my total flummoxation (word). The operator of the ride informed them in no uncertain terms that my sonï¿½s friend could not ride the coasters. You see, you need both legs for this ride. My sonï¿½s friend is one of the coolest customers I have met. Heï¿½s used to his physical situation since heï¿½s been living with it, well, his whole life. He knows he has to make some adjustments here and there. He gets by and he makes no complaints. Knowing this lad, I am sure that his reaction was, ï¿½No problem. If youï¿½re concerned about the prosthesis, Iï¿½ll remove it and hop on into the seat.ï¿½ Knowing this lad, he would be doing it with his killer smile and without batting an eyelash. Did I mention that he does this every day of his life? The real question at this point is where I should insert the information about him being a boy scout working toward his eagle this summer and his stellar academic performance at one of the two award-winning Duval County public schoolsï¿½I guess here is as good a place as any. Heï¿½s not reckless and heï¿½s not a fool.
So, you have to picture this because you will NEVER in your wildest dreams understand what this feels like, nor will I. Hereï¿½s this guy and my son standing there, being told that he cannot ride the coasters that they planned to ride from about three months ago when the vacation was originally planned. The vacation that was going to be threatened by a tropical storm. The one that would have been meaningless for my son if he went it alone, because he wanted his friend with him to experience it.
Now, hereï¿½s the most ironic part. I decided to save this for the end of the letter, being the provocative letter-writer I am. Our young friend has visited your Busch Gardens before and been on these rides. With fake leg. During the summer. In shorts. No problem then.
Now for the response from your customer service representative. Youï¿½re going to love this because you had to think that this part DID NOT go as well as expected, judging from the tone of this letter and where Iï¿½m thinking of sending it. We had to bring in our fixer, our closer, our quasi-lawyer. The person just meant for the job. My wife. You see, sheï¿½s a mother, and you shouldnï¿½t mess with mothers, but you did. And even though this boy, technically, belongs to another couple, heï¿½s really a little like a second son to us and we kid around about such things. She went to that customer service person and yes, she demanded that the boys receive a full refund for their trouble. She also wanted an explanation. ï¿½Itï¿½s because of guest safety. The manufacturer recommends that all riders must have enough strength at their knees to hold themselves in the seat.ï¿½ Our sonï¿½s friend has, what the old comic used to say, ï¿½Muscles on his musclesï¿½. Heï¿½s a mature, physically strong lad. This is obvious to a casual observer. Now get ready, because I know youï¿½re going to love this next part. ï¿½Itï¿½s on our website.ï¿½ So, reluctantly, and Iï¿½m sure this made management proud because we canï¿½t be giving punk teenagers (especially ones who complain about our safety limits) their money back, she agreed to refund the tickets. Geez, this is America, let us get a clue! Read the website. Donï¿½t be such a shameful, victimy type person! This reminds me of the voice activated systems that we endure in America that remind us that while our business is important to them, please listen carefully and press this and that and whatever! So, my wife is still trying to get a logical explanation from this employee who probably wished by that time that she had evacuated to higher ground, to explain why the boy was permitted to ride these rides before but not now. Our friend walks well but with a noticeable limp. She offered that he probably was wearing long pants at the time. So, the boy (who was the most flummoxed of us all, since it was he who was the featured person) might have said something or maybe he decided to keep it to himself because you canï¿½t really fight this kind of ignorance or soft peddled *# without a shovel. But he told me later that he never wears long pants to venues like this because, it turns out, he is like all the other kids and long pants in Florida get hot, donï¿½t you know. And that prosthesis actually gets sweaty! So, no, he wore shorts in the past and had no problem. Maybe because his parents were with him and they knew their sonï¿½s rights like the back of their hands? Itï¿½s anyoneï¿½s guess.
So, once they arrive home, one day early from the trip, I got into the act and started asking the lad some questions. No, he has never had a problem with this before in amusement parks, even this one. No, he doesnï¿½t routinely check websites for important information about disabled persons. And, by the way, in his 17 years of life, he has almost forgotten that itï¿½s such a big deal. In fact, it is. And thatï¿½s the moral of todayï¿½s lesson, class: no matter what laws are on the books and policies public places have, you still have to fight for your rights all the time. Sad, isnï¿½t it. Be glad youï¿½re not 17 with part of a limb missing. Because you donï¿½t have to give it a second thought. An entertainment venue indeed!
Now, you customer service types like to read the finale- thatï¿½s the part where the griper really shows his hand and expresses the outrageous thing he has been building to for the entire letter. Comp tickets? Money? A six-pack of BUD?
I should tell you something about myself. I really enjoyed Busch Gardens in the past and have visited your parks in Florida and Virginia. I work at a special school in St. Augustine where we educate deaf and blind children and so this whole issue of accessibility is on the forefront of my professional life every workday. You might say Iï¿½m sensitized to the ways in which the promises made in various legislations such as ADA, IDEA, and other alphabet soups are played out (or not) in reality. I hear the horror stories and the success stories.
So, Iï¿½m going to start by telling you that I will never come to your park again, nor will my family, friends, and frankly any person I can convince. Whatï¿½s the old marketing advice: ï¿½Please a customer and they will tell three people about you. Dissatisfy a customer and they will tell 20 people.ï¿½ In my case, you can multiply that by 2. That also goes for the many Anheuser Busch products on the market. I will share with my peers at work what occurred here, because it simply cannot be fixed with free tickets, coupons, or a courtesy letter from some sycophant whose job it is to limit liability for your corporation. I will inform others of what happened, because, hey, itï¿½s not like anyone lost a leg on a ride at Busch Gardens. God forbid. Letï¿½s keep our perspective. You are, after all, an enterprise that promotes itself as a recreation, a diversion from the stresses or school or work, a place to enjoy a few safe thrills and buy some overpriced hot dogs in the process.
Will this letter go to a lawyer? Not from me. But itï¿½s going to my sonï¿½s friend and if he and his parents decide they need a lawyer, I would be behind them 100%.
Will this letter go to the St. Petersburg Times or Miami Herald or Jacksonville Times Union? That will depend on the boyï¿½s sensitivities. He might not want to make such a big deal of it. But you have to admit; it would be a pretty interesting story. Especially with summer being your biggest time and all. I really, really want to show it to Carl Hiassen, I might feel the need to do that anyway. Or maybe the Coens.
What will you do about this? How many people with various handicaps will get this kind of rude treatment when they come to your park? How many letters just like this one have you already received? Iï¿½d suggest that you review your whole policy about people with disabilities. But you wonï¿½t. Unless you are under some threat. Let me make my point as clear as I possibly can. You had no reason to deny this young man access to the roller coasters. You treated him with no respect. And then you covered yourselves with insipid explanations. This kind of thing should never happen in the great United States. Not in the year 2006. Not by a company that promotes itself as a haven for family recreation. You ought to be ashamed of yourselves.
- T (Real Name Edited Out Specifically For This Post)
I admit, I couldn't get through his every word, but at one point he talks about the handicapped young man's "rude treatment" -- was someone rude by enforcing the safety policy?
His point about the young man having ridden before -- well, I don't think it will get much play to make the argument that just because some safety recommendations might have been ignored or interpreted differently before, that they should continue to be now.
It IS a disappointment to plan a vacation and have things turn out to be far less than you hoped. But this is a young man, not a little boy. I'm sure he took things in stride, maybe better than the letter-writer. Surely he was able to get on some rides? Or did he only want to ride coasters?
Actually, I'm starting to wonder why I'm even taking the time to address this. The letter writer obviously thought he had a legitimate gripe; I'm less convinced.
I am not sure where I stand on this, because I do not have all the facts. I do have a unique perspective in that I am Deaf. I went to Disney 2 years ago, and deposited 100 dollars for this 3 to 4 pound captioning device that I carried with me onto some of the rides. What they didnt tell me was that I had to inform the ride operator each time before every attraction to flip on the switch that activated the captioning within my device.
When the problem was finally figured out, 3/4 th of my day was gone, and I was a little dissapointed with this whole thing because the device hadn't worked up to that point. I'm into thrill rides, and Disney being Disney, I at least wanted to know what they were talking about on the dark rides or during the 3D shows.
Disney was nice and gave multi day park hopper passes and I appreciated that gesture from them. I asked them to have the switchs on all the time. I don't see how it would cost more money, as it is simply an electronic signal being transmitted from a location within the ride to my captioning device.
With that said, let's be realistic. On the Hulk, there's no way I'm objecting that I can't hear the "I think it's working....". I could hear it if I wore my hearing aid, but it would fly off during the ride, and I'd be out a cool thousand bucks. So, I always pocket it. Do I ask for an interpreter to sit next to me and sign what Bruce Banner is saying just before lift off? Of course not. I m there solely for the thrill ride and adrenaline rush.
Now, if we're talking a show or a dark ride, that's a little different. I'd at least like to know what Spiderman and the villians are saying, and Universal doesnt have that yet, but thats OK. I'm not getting worked up over it. Progress takes time. Both Disney and Universal have interpreters at live shows at fixed times, and are very accessible to deaf people in my opinion. The only pitfalls are when rides break down and announcements are made overhead. You see people leaving and you ask them whats happening, and they may say "The ride broke down" and you follow them out only to see the coaster running with people in it on the tracks smoothly, meaning you now have to go back in and get back in line. Things like that are things that people with disabilities or handicaps encounter daily but that are rarely noticed by "normal" people.
I think BGT was thinking they wanted to do the right thing. The guy with the artificial leg was thinking, I deserve the right to be able to ride. BGT, if they said it was because of no knee strength, was clearly not being upfront. If BGT is still in litigation from the 2005 lawsuit, that may explain why they cannot discuss anything, nor can they allow anyone else ride the coaster because thats ammo against them in the lawsuit.
I don't think knees are the issue when Montu uses OTSR. I would think it was much safer for a guy with no legs to ride Montu than it would be for a guy with no arms, but maybe thats just me.
I agree that sometimes, it is simply just "tough luck, buddy". I do question the reasoning behind not allowing someone to remove their leg in order to ride the attraction, since it s not a problem at Universal (Mummy).
Do I have a vendetta against Busch Gardens? Of course not. Why would I? I've never been there, although I have always wanted to go there.
I posted on three different sites, because it was a slow day and my original post did not appear on this site until a few hours later. I wanted to get responses so I could find out if there were other incidents or what policies might be like at other parks for such customers. I also go to IOACentral, and posted there, and got a lot more responses in a quick time. I also posted at Busch Adventures, a site I entered for the first time, because who better to give me information about prior incidents or their views on the incident.
Mr. Yates e-mailed me wondering if I had a vendetta against Busch Gardens. I replied to him explaining everything that I typed above in this post as well. I have no interest in stirring trouble. All I can tell you is the story happened, and the guy who wrote it is 100% legit.
By the way, it was very interesting to see the different messages that came out of the three boards I posted in, and I got a better insight on how people may view this from various ways.
I've had incidents at amusement parks that absolutely infuriated me and I vowed to come home and post the nastiest complaint. But the truth is, I either lose the vindictive tendencies by the time I get home or else I post a trip report and leave it at that.
I wonder, though, did this guy go to park operations or any other authority while he was at the park? It seems like someone with more knowledge of park policies would have surely OK'd the boy on coasters, especially given the knowledge that he had been on them before. (???)
And as for the original letter. A picture tells a thousand words. A thousand words bore the hell out of a reader. Tell your friend to skip the pregnancy next time and jump straight to the birth (oh and didn't Universal replace someone's prosthetic limb a year or two back after they lost it on Dueling Dragons? Imagine that flying off during a near miss...)
I haven't heard what anyone has said about the difference between having prosethetic arms and prosethetic legs regarding Roller Coaster policies. I still think an arm-less rider on an inverted coaster is more dangerous than a leg less rider due to the restraints used.
Thanks for the heads up on the captioning,
The visual being provided of a prosethetic flying off a coaster is morbid, but funny, nonetheless
At the entrance to Dueling Dragons there is a warning about riders with prosthetic limbs should take extra precautions.
This must have been erected after the $14,000 limb went flying off and was never found.. Universal replaced this one of a kind prosthetic in case you were wondering
The story Jason mentions had to do with a disabled girl (I think she was missing several limbs) that was in town for the paralympics. Their gripe wasn't so much that she couldn't ride the coasters, but that she wasn't allowed on most of the other rides (including the little kiddie boats in Land of the Dragons). Seems to me, BGT comped the entire family's day at BGT, and they went to Adventure Island a few days later.
I've been dealing with this specific problem from park's perpective long enough to have come to the conclusion that to descriminate is to choose... Choosing to treat one class of individual with less respect than others. Making decisions based on the safety of ALL park patrons and employees is not, nor will it ever be, discrimination. Had I been the supervisor in that particular Busch park that afternoon (and its not THAT long since I was), I would have handled things the exact same way. Under NO circumstances do you violate what you belive to be Best Practices in regards to safety, because "Just this once" is just as unsafe as any other time.
I hate telling guests that they cannot participate in the activities that they have saved their money for, stayed up late the night before because they were so excited, and waited in line well beyond what I would consider reasonable. Its my personal policy to refund any amount of money that represents what a guest or their group is unable to particpate in.
The only thing that gets anywhere near as bad as the feeling mentioned above, that at times I have to be the bad guy, is when I have to walk upon a guest, yelling and screaming at the 16-18 year old kid that is just doing his or her job, following the procedures. You want to yell and scream, and inflict your "RATH," please find me. The kids that are working their butts off for not enough pay just do the best they can. You'll find me (and other's like me), pretty reasonable.
I'm sorry if my opinions and experience differ with any other posters here. I tried staying out of this thread, but I believe that an alternate opinion should be heard. I'm not a BGT employee, and am not aware of the specifics of either of these instances, however, am pretty familiar with how safety rules get made.
[edited for typos]
Honestly, and this is my own opinion, but I feel that the author of the letter has blown it WAY out of proportion. If somebody wants to write a letter, fine though I think that the kid or his parents whould write it. Writing a letter about this is probably the right action to take, but to make it long and with "taunting" sentences is uncalled for in my opinion. It is making seem that the kid was murdered in the park! He wasn't! Should they have let him ride or handled it better? Yes, but I feel a letter like this is a little more excessive.
That is just my opinion folks! I do believe that the guy should have been allowed to go on it, but safety is first there!
Just a counter point. If you think that him riding is possibly unsafe enough to warrant a waiver, then should every guest of the park that could possibly be hit also sign a waiver?
I am sorry that you had a bad experience. However, decisions made in the vien of safety aren't discrimination.
I am sorry you had a bad experience on this board. Forgive us if we have different opinions based on our experiences. Isn't that what a discussion is supposed to be?
I went to guess services and asked for a special access pass to avoid waiting in line because I can't stand for long periods of time. The woman asked what my condition was and I was like what the hell does that matter, Busch Gardens has no business or right to ask me such a thing...All's they need to know is I'm handicapped.
So I said "My backs screwed up” That could mean anything form pain in my sacrum to bulging disks.
I got my pass and went to get on a ride with my kids and the lady at the ride said I was not allowed to ride because my disability disallowed me to. Apparently if they feel you can't do it they print a menu of things you can't ride on your access pass.
So I went back to the guest relations and they refused to change it. They said now that they knew what my disabilities are; it is in the computer and always will be.
This goes against ALL that is freaking holey.
Now I am labeled and denied because they don't feel I can go on the ride due to manufactures recommendations.
I argued the fact that they already have a disclaimer at the entrance of the ride that someone with back problems should not ride.
This makes it MY choice if I want to adhere to it and take the risk.
In other words I can ride the ride just they aren't responsible. Fine with me, I'm a big boy to make my own decisions.
I said, if I want, I can go to any ride and wait in line, ride and that's ok but if I want to use the handicapped pass I WILL NOT be allowed and ALL managers agreed.
As long as I don't use their special needs pass they don't give a crap or actually enforce a NO-HANDICAP policy.
This, in my opinion is discrimination against handicapped people in its worst form.
Neither a doctor nor anyone of qualification has determined I don't have the ability to endure whatever ride I decided to ride. I was labeled, processed and shoved into a general category just because #1...I decided to answer their question that they should by law, NOT be allowed to ask and #2...Answered it truthfully. I asked the manager "what if I just said I had a hurt foot?" The answer, then it would NOT have been put on the access pass that I could not ride a particular ride.
There again, dishonesty would not have labeled and banned me from the ride...BUT I am not banned from the ride, just using their handicap assistance pass to get to their ride.
There is more to the story but I was offered a refund which I took, it was $6.00 less than what I paid for the ticket but I just said the hell with it.
I told them my personal guarantee that I will NEVER step foot on Busch Gardens property ever again, not me, not my wife, not my 4 kids. EVER!!!
I will not pay all that money to be discriminated against and everyone in earshot should not put up with that kind of garbage especially in today’s economy when customer satisfaction is everything.
I have a pension for the rest of my natural life and I am more than happy to spend it somewhere where I am both valued and wanted as a customer.
After just 10 minutes of researching you will find that this is an ongoing habit with Busch Gardens and they have disallowed people with missing limbs that I have found going back to 2005.
Yes they have policies in place...to protect their interests and no one's arguing that point. They already have a disclaimer at the entrance to the ride that covers that.
However unless they actually see visible signs such as a missing limb you are free to ride and take the risk like anyone else. In my case I am not allowed to use their handicapped access pass on certain rides because they feel that I am not capable.
This is based off of a question that they should have never been allowed to ask and I gave them a generalized answer. As well I highly doubt that someone sitting in guest relations making theme park money is capable of making a valid medical determination.
NOW and a very good point. They have me and my condition on record in case I plan to ever return and change my story.
I have been labeled and discriminated against by a company which is clearly in violation of the American with Disabilities act.
If they truly and lovingly cared about me in all manners they would post my picture at every ride which they deem I can't go on with a health inspector barring me from using the ride but they can't do that. All's they can do is not allow me to use their own, controlled handicap special access pass which in theme park design is to help the handicapped get to the ride safely and avoid long line standing.
This is the same as putting in a wheelchair ramp and telling you that you can't use it.
They only thing these huge companies take serious is a good lawyer because they certainly didn't care when they lost about $360.00 in annual ticket sales from my family of six and another $62 bucks for lunch which was nothing than a Turkey sandwich and coleslaw. Not to mention lost revenue from snacks and other merchandise.
Research and find out the real story behind that old woman who spilled her hot coffee and sued McDonalds. You will be surprised to hear the truth about the case. That it happened many times before and McDonalds purposely overheated the coffee in order to disguise the taste of subpar coffee grounds instead of spending the extra money on better coffee and maximizing their profits.
Relevance you say?
Most large companies like Busch Gardens or any other will do anything they deem fit to maximize profits and what's in the best interest of the company and they give little to no spit about you! The auto makers are finding out the hard way all of a sudden wouldn't you agree?
The only thing I wanted to do was enjoy a nice summer day with my kids at a theme park and instead got an avoidable boat load of crap from from Busch Gardens. Disney World is about 30 more minutes away, costs about the same and NEVER gave me anything but the best service in the world and even bends over backwards to help me if there is an issue. They will get my business solely from now on.
Why do you think they had to create the Americans with Disabilities act and create handicapped spaces? Because we have compassion for our fellow man! What, Here in the United States! PALEEEEEEEZE!
I never realized how much the handicapped needed protection until I became one.
I know this is frustrating, but the park in no way breaks the ADA. Busch will FREELY let you ride using the regular access line, you just cannot use the special access line. Giving you a health pass that prohibits you from riding is not only smart on the part of Busch, but also responsible. If you rode one of their roller coasters and just happened to get injured, I'm sure you would just turn around and blame Busch for letting you ride after they knew you had a disability because you obtained a disability pass. Once again, Busch has YOU in mind, they are doing this for YOUR personal safety, not only protecting themselves from fraud and utter stupidity.
Finally, this has nothing to do with corporations that don't care about their customers, only about the money. Placing a picture of you at the front of every line is not only unreasonable, but ridiculous. Do you know how many pictures would be at the front of every line, quite a few. Then the attendant at the line would have to check EVERY SINGLE ONE of the THOUSANDS OF PEOPLE who pass through his line every day. Sure the parks are a tad overpriced, but do you know how much it costs to feed and take care of EVERY ANIMAL Busch owns? Including all the Tigers and Hippos and Rhinos just to mention a few of the larger ones.
I think that if the park truly did not care about you, they wouldn't have even offered the disabled pass for you to use. In the end, you are just trying to find something to blame for your not very well founded arguments.
This is not to mention Busch's lawyers who would probably have a heart attack themselves if they knew someone with serious back problems got anywhere near the ride. Seriously, what Busch did was for your own good and your ranting and raving probably wont even do a hint of damage to their company or even their reputation. Busch Gardens is still a shining star to me and will most likely always stay that way.
As a responsible Adult, with disabilities, you should NOT have even attempted to ride a ride with those forces as it won't help your back one bit (As a back pain sufferer I"ve been an idiot and ridden a few Busch Gardens coasters and regreted it. I won't make that mistake again)
Busch can't take the risk and the bad publicity if you were to be injured.
If you were injured on the ride and couldn't exit, consider also the hassle to the emergency services who would have to enter the park to assist you, along with the downtime of the attraction.
In addition, the cost involved to you (Ot the tax payer) if that situation were to arise.
I"m not trying to be mean or heartless, but looking at all of your posts, you don't seem to consider anyone else other than yourself in this.
Be a responsible Adult and be a good example to the family you were visiting with.
This is an academic question and not an advocacy of a park's justification.
As to your comment they DO have to provide handicap access to rides per law.
The United States has laws against discrimiation.
Lawsuits are the medium in which those laws are enforced. They didn't provide a handicap access because they love you. The law said they had to so they didn't descriminate against the handicapped. So it is either put in handicap access or face penalties. Simple as that.
As I stated already, they have a readable sign saying basicly, ride at your own risk. They announce it every couple of minutes, bla bla bla...healthy enough to ride.
If I choose to take the risk and exagerate a pre existing condition, that is on me.
I'm pretty damn sure they have lawyers that will find out that I had issues prior to me riding, so as stated...it's all on me.
THey don't care if I ride their rollercoaster as long as I don't mention openly that I am handicapped. Does that sound familiar about Gay people?
Regardless of how you or they spin it...They said I cannot use their handicap access line to ride rides they deemed I am not capable of riding. That in plain english is descrimination.
Someone without medical knowlege had determined I was not capable of riding certain rides. My name and medical condition is now stored on an amusement parks computer..Someone who is not my doctor, insurance company, best friend, family or whatever.
What is going to be the next comment if they "accidently" sell or give that information to someone else? Opps! Oh Well!
It is against the law to ask anyone with a handicap what is your problem and if you don't tell me you won't get service.
The way they did it was "What is your condition?"
Why does that matter, that is none of your business?
"We have to put something down or we cannot process your pass"
If they would have told me up front that this would have happened I would have lied my ass off and said I had a bad funny bone.
They are deceptive and descriminating no matter how you slice it and I was catagorized, labeled, and placed in the same realm with all other handicapped people who they seem unfit to ride their ride.
You can call it peach cobbler all day but in plain english it's descrimination. period..end of story.
Going back to a familiar subject of those missing limbs.
Even if that one person missing a leg goes through the regular line they are denied the right to ride even if they are a healthy individual otherwise. Is that descrimination?
I say hell yes. Whether you aggree with it or not. They bought a ticket just like everyone else and should get the same treatment as anyone else.
If Busch Gardens started to justify legaly why they shouldn't allow gay or black people on their rides would you aggree with that?
Of course it sounds rediculous and now you are thinking this guy has no argument.
You start to justify decrimiating against one group that opens the door to be allowed to do it to someone else. This also is why it is not tolerated for anyone but for some reason Busch Gardens is not called on this.
Did you know that Disney World used to not allow you inside the park if you had long hair? What changed their minds? Loss of sales or a lawsuit?
Something to think about.
Again, not a shot at you, just an engineering eye looking at the situation.
According to Webster, discrimination is to make a distinction. You are throwing around that word waaaay too much. Everyone discriminates every day. Between genders, ages, and many other everyday things. So yes, I admit, it is discrimination, but it is not discrimination with bad intentions. It is a necessary discrimination for your safety.
THIS IS A POINT THAT EVERYONE SHOULD KNOW-- theme parks are NOT ONLY ABOUT THE RIDES!!!! Especially BGT!! It's a world class zoo, has broadway quality shows, and yes-- even smaller rides someone w/ a prosthetic limb can ride. When you pay to enter, you're only paying to get in a park. After that, it's up to YOU to do whatever you want in there.
I agree that I am also mad at the BGT staff-- but i'm mad that they didn't catch the young man riding the rides w/ a prosthetic leg sooner.
The letter's author should realize that the park is looking out for the safety of its guests. As BGT says... the only thing MORE IMPORTANT than it's guests having fun in its park is their SAFETY. Unfortunately, no matter how strong your 1-legged friend may appear, if SheiKra breaks down (as it loves to do) w/ him on it, he will have to haul himself down the 200 foot stairs BY HIMSELF. The operators don't do it.
tl;dr: My son's friend couldn't ride the rollercoasters with his prosthetic leg on.
Having said that, my opinion on the thing is that it's a waste of time. It seems more like a nitpick than a travesty.
So, umm, one less from what it was when you showed me up! Git ;)
Did you know Mets spelled backwards is Stem!!!
backwards is: No Sam
I Reply: #77
Why am I still up at 2.46am? Why am I looking at this post? What is the meaning of life?
Maybe I should start drinking, maybe I shouldn't.
Just remember, Wear Sunscreen!
So like, I was totally gonna go to Cali this weekend, but Paris was all like, no way, I'm totally fetch and thiiiiiiiiiiiiiiings!!
Vassup people, mit dem Bruno.
I ist here vit mein Uber friend, Davit, he is totally hot dis season ya.
Cum unt si him at the parks unt stuff.
That's it, I can't post anymore, someone else has to take over.
My brain hurts and I just can't think anymore. 9 minutes until I finsih work, wooohooo!!
have fun TH
I'm up, I"m working and I have no plans for this evening.
HHN Takes over Uni, so thats a no no as I have an off-peak pass, think I'll head to Seaworld and get me some free Candy, might as well grab some pics at the same time!
If it's not Ron, who is it?
Draw spelled backwards is:
That is where they're going to put me, in a mental ward if I don't stop reading things backwards. :)
A Ram At!!!!
At what, I don't know?
On a somber note, yesterday was my ex-wifes' birthday (Zacharys' grandmother). We were close friends over the last 25 years of her life. So Zachary and I had a little quiet time together to remember her. For those who may not know, she passed away in early June.
Walt Disney World
Tokyo Disney Resort