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Improving lines instead of trying to shorten them

Disneyland: Share your ideas for improving the line experience so that it serves to more actively, engagingly tell the story.

From Kevin Collins
Posted October 17, 2009 at 1:41 PM
I've seen discussions here about dense crowds and reducing lines but I couldn't find an existing thread on ideas for improving the line experience.

Would love to read the thoughts of others, hear about your favorite lines and favorite line experiences. Maybe there will be something to be learned and applicable at the park.

I'll start....

My favorite Disneyland lines distract me with lots of visual stimulus and build anticipation, Indiana Jones being one of my favorites.

I think more engaging line experiences tend to heighten the experience for many riders resulting in a bigger overall experience.

If the ride included the line as a bigger part of a complete 3-Act "story", the line could play out act 1 and maybe the first part of act 2, then the ride would serve as the climax in act 2 and concluding resolution of act 3.

This could be done by expanding the attraction housing and cast participation further out into the areas that currently serve as line space.

Lafitte's landing could be much larger and allow for more to discover by looking carefully. How did we get to Lafitte's landing, why are we there?
Why are we being ushered into the boats. There's an opportunity to tell more story.

The entrance to the Haunted Mansion could start with the story that explains why we're there in the first place, how did we get to the grounds in front of the mansion and why are we going inside?

So?
What are your thoughts about improving the line experience?

What are your favorite lines and favorite line experiences.


Comments in chronological order. Most recent at the bottom. Scroll down to respond.

From Jason K
Posted October 17, 2009 at 3:57 PM
I think places to be able to sit down would be a great help in lines. It's very hurtful watching young kids standing in line for an hour, with their tired little legs.

From Adam Nodjomian
Posted October 17, 2009 at 5:23 PM
I agree with the idea of adding a story line to attractions, especially those in Cedar Fair, Busch, and Six Flags parks, where theming is nearly nonexistent. Theming, pre-shows, and other great asthetics to look at keep your mind off the fact that you're waiting an hour for a 2-minute attraction. The managment would benefit out of this as well (happier guests).

Knowing some history or background of an attraction, heightens the reality maing it more exciting and enjoyable.

I always have enjoyed the Tower of Terror's rich stroyline, which does in fact tell you basically the entire story of what happened. The only thing it's missing though is the reason that you're going into an abandoned hotel on the dark side of Hollywood.

From Ethan Betcher
Posted October 21, 2009 at 11:20 AM
Having a theme while in line is a great way to keep guests from hating lines. I've always been more inclined to wait for a line when most of the waiting is either inside with A/C or there are plenty of fans. Going to Busch Gardens, SFOG or Carowinds during the summer can be extremely rough. It's always helpful to have fans all throughout the line...especially fans that work.

From Randy Clover
Posted October 21, 2009 at 12:35 PM
I like the idea, as long as the park keeps it up. The first thought that came to my mind was Cyclone Sam's at WOF. They had a small entrance area where they played a video explaining what was going on... The Cloudpoofer 2000. Anyway, they would let only the people on the next ride into the room and then they would play the video. Nothing special, but it made it unique and you felt like you were going to ride something special. It is not the most spectacular ride I have ever seen, in fact I had ridden it, well something almost just like it, well over a hundreds of times in my life. It did make the ride more enjoyable. However, since Cedar Fair took over the park, the line has moved into the room, and the video plays on a repeat schedule of 15 minutes. Now you see the video at least 4 times, and it is just annoying by the time you get into the ride. Really by that time, I wouldn't care if I couldn't ride it, just to stop hearing that video.
My point: Either do it and keep it up, or don't because it can become something that hinders the experience.


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