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Disney's Coronado Springs Resort reviews

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Written by
Theme Park Insider Editor
Posted: December 29, 2007

Centered around a 15-acre lake with marina, this Mexican-themed resort includes a pool with waterfalls and a five-story faux Mayan temple.

Readers' rating:

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38 votes, so far

First off Janice, "Walt Disney World" and "free" are like oil and water, they do not mix. I do love WDW though and have had great luck almost every time that I have visited over the last 20 years, EXCEPT on my visit to their Coronado Springs Resort, the ONLY bad experience. Quite terrible customer service, asked for clean towels, several hours later "no towels", went and got them myself. Asked for express check-out, check-out morning comes, "No express check-out". Generally not a big deal but when you're spending 5 days on vacation here and that much money, this stuff should NOT be missed. The conventions can be annoying as well, large crowds buzzing through with their brief cases, doesn't quite give ya the Disney feeling. The place does look really nice like every other Disney property, cosmetics are never a problem and usually staff isn't either, first time for every thing I reckon. I'll be going back to "Port Orleans - French Quarter" and "Riverside" before returning here. - John Chaffin

So we planned for over a year to go to Disney World and we made the decision to stay in park for the very first time and we were so excited. However Coronado Springs is disappointing in every way. No one at the resort had that Disney "Magical" service. When we first arrived we were given our room and told we could take a "bus" to get there or we could walk. Our first thought was, "How big is this place?" Well our room was about 3/4 of a mile from the front desk and all of the ammenities and restaurants. When we finally were ready to leave, the bus stations were not clearly marked and the directions of "Oh it is just through there," were vague and not at all helpful. We tried to find it anyway and it was so wet and slippery that my son actually slid on their walkways and crashed into the wall. We were drenched and hungry. We had no place to go because we didn't wish to walk 3/4 of a mile in the pouring rain to get food. The kids choices in the menu at the Bell Pepper cafe are limited. Everything closes down at midnight so don't expect to be able to come back from the parks and get anything to eat. Our first maid did nothing magical to the room or the stuffed friends that my children accumulated. Our second maid did her best to add the magical touch and we appreciated it and tipped her well. The manager did move us on our fourth day after we complained about being so far away but that was about the most helpful the staff got. The night crew is awful. They gave us wrong information so many times, at one point, actually costing us money as they gave us the wrong information on the shuttles. The main pool is nice but the slide and all close down at ten. However they do leave the pool open till about five AM as long as everyone is quiet. We tried to get in in the morning but the one day we had time, it was closed for life guard training. The front desk was unaware of it and told us after we informed them of the training that it would be open at 10. So we got dressed and went to the game room instead to use our complinmentary 100 point card. (The games are fifty to one hundred points a piece!) By the time we were down at the pool at 8:45, it was open to everyone. So the front desk again gave us the wrong infortmation and we never got to use the pool with all of its amenities. The gift shop is nice but would be helpful if it actually had more basic necessities like a little make-up or brushes - the things you forget. Oh and we needed to check out email and wanted to go to the business center, forget it! It is only open from 7 until 7 and they CHARGE you to use the computers. I have stayed in MOTELS that have computer access for free. After staying at the Coronado, I am not sure that I will ever do another Disney Resort again. - Shannon McCauley

Although it's pretty nice, I'd choose somewhere else for the price. This is one of the biggest convention hotels, and it is HUGE. If you don't get lucky and get a room nearby, you'll have long walks to get to the resort amenities. - Mostly Anonymous