Did you lose something at the Walt Disney World Resort? Now you can go online to ask if it was found, instead of having to go to or call Guest Services at the resort.
As one of the world's most-visited tourist destinations, Walt Disney World long has maintained an immense lost-and-found operation. Even when I worked at the Magic Kingdom — back when dinosaurs roamed the park and would lose stuff like their camera's exposed film canisters — we would walk all the items we'd found at the end of the day to City Hall, so that Guest Services could hold them for any people who came to claim them.
As more customer service functions move online, it's only natural that, eventually, lost-and-found would move there, too. You can buy your tickets, make your reservations, check into a hotel, order a meal, download your photos and arrange a ride from park to park online, so why shouldn't you be able to check to see if anyone found your lost item, too?
Disney is now making that happen, partnering with a company called Chargerback.com, which manages lost-and-found inventory online for hundreds of hotels and other tourist destinations. Recent Walt Disney World visitors can go to DisneyWorld.com/lostandfound to file a report to see if their item has been retrieved and turned in. Disney will hold unique and obviously valuable items, such as wallets and phones, for up to 90 days. Regular stuff, such as sunglasses and toys, gets held for 30 days.
Do note that even though this new system is online, it's still dependent upon human beings in the park finding your item and turning them into a lost-and-found holding location. So if you just lost something, it's still worth your time to ask at the location where you think you left it, or to check in with the park's Guest Services office before jumping online to film a report. The online reporting tool is for anyone who lost something at one of the Disney World theme or water parks, the ESPN Wide World of Sports complex or on a Disney World bus, boat, or monorail. If you lost something at one of the Walt Disney World hotels, Disney asks that you continue to call the hotel's concierge.
If you want to check on a previously-filed report, or just to do things the old-fashioned way, Disney World's lost-and-found phone number is +1-407-824-4245.
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