Paging Tony Stark: Your cruise ship needs help
It's not been smooth sailing this month for Disney's newest cruise ship.
Disney Adventure canceled its May 7 sailing after passengers came aboard on the ship. The Adventure was unable to sail away from its Singapore home port yesterday, due to what many guests have reported on social media as engine problems. After an evening in port, Disney Cruise Line canceled the cruise, sending passengers to area hotels.
Disney is giving passengers full refunds for the cruise that they did not get to take, plus 50% off any Disney cruise sailing before May 31, 2027. Disney is covering the cost of the hotels and breakfast, along with a $200 room credit. Disney also is providing up to $500 per stateroom for incidentals and helping with flight rebookings.
Guests sailing back to back on the Adventure are having their hotel nights covered until the next cruise's planned departure on May 11. As of now, that sailing is good to go, as repairs continue on the ship.
Disney Adventure debuted in March, sailing exclusively from Singapore. The cruise's maiden voyage had been delayed from its originally announced December 2025 debut.
The only ship of its design in the Disney Cruise Line fleet, the Disney Adventure was commissioned as Genting Hong Kong's Global Dream. After that cruise business collapsed during the pandemic, Disney bought the ship in 2022 for a tiny fraction of its estimated value, transforming it into Disney Adventure.
The best comment I have read about this surely frustrating experience? "So when does Tony Stark show up to fix this?"
Robert Downey Jr. - Tony Stark from the Marvel Avengers films - is the Godparent of the Disney Adventure.
Replies (20)
@Chad H - Probably because they don't want the service and entertainment crew having to run around taking care of passengers that have nowhere to go. I'd also guess that the ship might need to leave dock to perform tests, and would want the flexibility to perform those at any time, which could not be done with a ship full of passengers and ticketed passengers on shore.
This is 2 strikes on this ship now after the issues during the maiden voyage, most notably to the roller coaster (also was reportedly down for the entirety of the second cruise too). I know this isn't necessarily a "new" ship, so it's going to have some issues after being fully retrofit for DCA, but this is pretty concerning. I guess the good thing here is that DCA got a bargain on the vessel, so compared to a brand new ship, the money saved is available to offset the losses for all the extra accommodations needed for this unplanned downtime. Just remember, you always get what you pay for, and when you shop off the clearance rack, you're taking on additional risk.
Given all the recent discussion about Hantavirus, maybe a delayed cruise is a blessing in disguise.
Yikes! Our cruise is set to cruise one month from today. Hope everything is ironed out and no further issues arise.
But this ship has certainly caused DCL many headaches - have to wonder if they believe the investment was worth it?
Hantavirus James...
Not to worry we have a guy in charge that will fix any virus from spreading...
HAHAHAHAAAHAAHAHAHAHAHAAHAHHAAAHHAHAAHAHAHAHAHAAHAH
Disney response seems to be proportional.
NEXT!
“Not to worry we have a guy in charge that will fix any virus from spreading...”
Josh D’Amaro?
No, like the CLOWN that was in charge of the Covid Virus
Told us to use disinfectant internally...
HAs bruised hands and cankles.
I am sure he will have a plan...
Y'all know what animal spreads hantavirus, right? ;-)
Leave it to Brian to make a story about Disney's cruise ship's problems into a political post about the President. I mean there was nothing to connect Trump to this story, but there it is. What plan should he even have? As the story states, it is sailing exclusively from Singapore! Perhaps you should be checked out by medical professionals... you have the most extreme case of TDS I have ever seen. Good grief, you CAN keep politics out of some stories. I wonder if the Adventure sails anywhere near New Guinea, maybe they can retrieve the remains of Biden's uncle that was eaten by cannibals.
Former WDW Disney exec Dan Cockerell tells a story about an incident when the monorail got stuck between the Ticket & Transportation Center and Disney's Contemporary Resort. The guests were trapped for more than two hours.
Guest Relations CMs were dispatched to the Contemporary's monorail platform to engage with the guests and manage any concerns/complaints about the situation. Before the train pulled into the station, WDW President George Kalogridis arrived on the scene he asked what the company intended to do for the stranded guests. The manager in charge said, "We have $20 gift cards we will be handing out to each guest."
As the story goes, Mr. Kalogridis rejected that idea. He told his team, "Here's what we're going to give them: Whatever they want."
As Mr. Cockerell explains (paraphrased here), "In that situation, there will be a few guests that will be over-the-top with their demands. But a majority of those inconvenienced will make reasonable requests that can be easily accommodated."
Dan specifically referenced one family that said, "We missed our character breakfast, can you get us another reservation?" The CM stared for a split second, smiled and said, "Yeah. I'm pretty sure we can take care of that."
(Chuckle)
Awwwwww MLB Misses me..... Thanks...
Show me where I was lying about the CLOWN in charge?
Did he not tell us to use disinfectant Internally?
Does he have bruised hands and cankles?
(He is is heart failure BTW)
I know you get confused easy by elaborate critical thinking...
Hey, how the New war in the he promised he would never start and New Health care that will be out in Two weeks, And Gas?
You make this too easy for me.
How about we knock down the Historic East Wing and build an ugly tacky ball room that will cost us $400 million. Or paint a reflecting pool so it no longer reflects?
But hey these are all nice distractions from the Epstein files he is named in thousands of times... OOPS redacted in thousands of times.
That sand you have you head Buried in must be getting hot by now or the smell from up the clowns Butt....
HAHAHAHAAAHAHAHA
Thanks I needed to vent...
And I miss you also....
PS - How is his stock doing by the way?
(He is a corrupt thief and you are blind with your foghorn leghorn Kentucky fried accent). HAHAHAHAAHAHA
Now I have to go watch some Bob Ross Art to calm down....THANKS
It's interesting stuff, Brian, but this might be the wrong forum for you.
Universal was smart not to enter the cruise industry in hindsight. I've never been on one, and since COVID, I probably never will. Hundreds of sick people in close quarters with nothing to do. . .no thank you!
That being said, a UCL of sorts would be interesting. Taking mosasaurus roll to the next level.
@V-Coaster: So you believe that "Universal was smart not to enter the cruise industry", but if they decided to enter the cruise industry it "would be interesting"?
Um ... okay.
From what I’ve read here on this website and seen reported elsewhere the cruise business for Disney has been a massive boon to their financial bottom line. Hiccups will undoubtedly abound in any entertainment or hospitality segment but I doubt Disney is regretting that they operate an ever expanding fleet of cruise ships. And yes, I agree that a cruise with Universal’s creative portfolio behind it could be awesome too.
Yeah, a ballroom is unnecessary... The country should continue to use the Hinkley Hilton, so deranged liberals can continue shooting at sitting Presidents. It would be nice, if JUST ONCE, you didn't bring your deranged TDS to a post. Mind you, this was a post about your beloved Disney and their cruise line having issues, so deflect away!
Yes, TH, a lot of stupid things are interesting. UCL would be a bad idea. UCL would be cool while it lasted.
@V-Coaster: Friendly advice: Make your next post coherent.
Sorry Velocoaster.... But what I said was True. There's Maga morons piss me off.
Awww MLB mad - he thinks the Fake shootings were real.
And an ear grows back naturally in three days.
Probably still waiting for his Trump phone made in chiner to arrive...
Ball Room - we don't need a Ball Room we have golden statues to erect...
Sorry Trumps cracker jack security failed (oops set up) an event at the usually secure Hilton.
There are many places to have secure event - why a Hilton? Because it was a set up
to have the Tax payers pay for a dumb Ball room... That was suppose to have private donations... ALL LIES
Why not have it at Mar-A-Leggo?
Because it would have been difficult to have a fake gunman.
MLB is easily fooled and Trump knows more about the Bible than the Pope? HAHAHAAHA
To be fair Brian, if it was held at Mar A Largo we’d be critical of that too.
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Sounds like they’re trying to do the right thing, and technical issues can be expected with a new ship.
That said, since the cruise doesn’t go anywhere, why not leave people on the ship?