About april: Mr. Sekuler while at universal studios to report that we and around 85 other people were on the middle escalator going to lower level when it broke and people tumbled all the way from the top to the bottom smashing into the people on the floor at the bottom. We called 911 as universal staff did nothing. Several people were badly bleeding and injured. Guest relations did nothing to ease the pain of those hurt and would not even refund us our 3 annual passes that we had purchased 2 hours earlier.my husband hit his head and he has seizures but still jumped over people along with his brother to help the injured. There were several injured people who left the scene dazed. I am a therapist and atempted to get them to wait for medical attention. I am so upset that this park and the staff in guest relations christy, stephanie and joseph were unsupportive towards us and refused to give us our money back. We purchased 3 annual passes along with 3 all you can eat at 19.95 i have those receipts. We were there 2 hours when we were part of this tramatic incident. We did not even get to use our food passes as my husband felt dizzy and wanted to go home. We waited for medical attention for a while before we went to the guest relations. I am asking that you refund our money for passes and food vouchers as the least you can do for us as we were part of this. If we are stiil denied our rights to have our money refunded then we will be left to seek legal actions against this park which we would prefer to not do. I can give you descriptive accounts of those badly injured to prove that we were there and on that escalator.
Theme Park Insider member since November 18, 2008
thank you april g.
Planning a trip to Orlando?
Insider's Pick: Get all the best advice from ThemeParkInsider.com in one convenient book! Theme Park Insider Orlando 2014 offers you the insight, background, and how-to skills that will help you enjoy Walt Disney World and Universal Orlando like, well, a theme park insider. Save yourself time and money by learning how to visit the Orlando-area theme parks the insiders' way.
Get it! In paperback | For Kindle | For iBooks
Top U.S. Theme Parks
Walt Disney World's Magic Kingdom
Disney's Animal Kingdom
Disney's Hollywood Studios
Disney California Adventure
Universal's Islands of Adventure
Universal Studios Florida
Universal Studios Hollywood
SeaWorld San Diego
Busch Gardens Tampa
Other Top International Parks
Universal Studios Japan
Hong Kong Disneyland
Walt Disney Studios Paris
Universal Studios Singapore
Features, News and Advice
"Stories from a Theme Park Insider"
"Theme Park Insider: Orlando 2014"
The Wizarding World of Harry Potter
The Theme Park Insider Awards
What's under construction for 2014/5?
How to stay safe at a theme park
2005 (Dec 27-31)
2005 (Jan-Dec 26)
Connect with Theme Park Insider