Mrs. Knott's Chicken Dinner Restaurant review

Knott's Berry Farm: Mrs. Knott's Chicken Dinner Restaurant disappoints.

From Daniel Lambert
Posted December 18, 2011 at 7:42 PM
I have been visiting Knott's Berry Farm on a regular basis since I was six years old. I recently had a chance to go there with my fiancee. I had wonderful memories of Mrs. Knott's Chicken Dinner Restaurant. My fiancee and I had dinner there on Thanksgiving of 2011.

The food was wonderful, but the service was disappointing. The long wait to receive our food is understandable, but the rude waitress is not.

I explained to the waitress that "we will both be having the fried chicken dinner."

She replied with "now, when you say you're both having it, does that mean you're having two dinners, or are you going to split one dinner? I'm confused."

I carefully explained our order, and (after a long wait) it was served.

It was then time to pay. I used my credit card. The waitress said "I'm going to have to see your driver's license." I thought this was unusual. I have never been "carded" in a restaurant before. This waitress made us feel unwelcome, and my tip reflected our opinion of her service.

I wonder if this poor service has something to do with the Knott family selling the theme park to a huge corporation. I met Mr. Walter Knott when I was a kid. I can't help but imagine him spinning in his grave.

Mrs. Knott's Chicken Dinner Restaurant is a wonderful tradition, but be warned.

From steve lee
Posted December 19, 2011 at 11:21 AM
I'd be a crappy waitress too if I was working in a theme park restaurant on Thanksgiving (oh, and if I had girl parts). I don't think we can condemn the restaurant based on one bad waitress.

And as far as getting carded, is the back of your card signed? Checking ID is for the customer's protection as much as the business. If the waitress was new to retail, it's entirely possible she was just being overly cautious for her own sake. I don't think she took a look at you and thought you were carrying stolen credit cards.

The important thing here, that I think is buried in your post and really should be in the heading, is that the chicken is still good. I had heard some reports that the quality of the food had gone down (actually, was it one of Robert's reports?).

From Mike Gallagher
Posted December 19, 2011 at 11:25 AM
"(oh, and if I had girl parts)"

That's TOO funny, Steve.

From Rob P
Posted December 20, 2011 at 4:43 AM
Haven't visited Mrs Knotts since 2006. It was always pretty good and the service always warm and friendly.
I know how a bad experience can sometimes change your opinion of a restaurant but this was just one poor waitress performance so I wouldn't judge it on that alone.
Besides she may have been holiday staff and didn't want to get the order wrong or be stiffed by a false card.
How was the rest of the meal ? Good ? Then I'd give it another chance.

From Mark Kausch
Posted December 21, 2011 at 1:26 AM
Being asked to show your ID when using your credit card is not something new. I'm asked almost every time I get something at Walmart. Which is pretty much every time I go. Which is way too often. And they don't ask much now because all the cashiers know me.

Crap. Where was I again?

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