Published: September 7, 2007 at 8:22 AM
I have made this statement before and will make it again, the virtual line systems at the parks (all of them) have created a monster!! Now it is something all guests expect and if it's not there it can stir very high emotions.
I saw this first hand when Universal got rid of the Express reservation system. Many pass holders vowed not to renew their annual passes, and others vowed not to reurn to Universal again, in essence because of a piece of paper.
Believe me, I understand why these are popular. I remember when I was kid waiting in long lines for a ride. It's what you had to do, and this is before personal entertainment devices like cell phone games or ipods. (Yes there was a time they did not exist, and dinosaurs roamed the earth.) So of course families are going to eat this up.
Two arguments from the removal of said system at Universal were:
1. The feeling of being a second class citizen.
2. You don't have to pay for it at Disney.
Interesting how this new procedure will pretty much cover both arguments. If you have the money you get to wait in shorter lines, if no lines at all, and to get that priviledge you have to spend a little extra money at the nicer hotels.
For a person on a budget, like myself, not exactly the fairest of deals. But being a local I know when to be at the parks and when not to be in regards to crowds. But not everyone has that option.
Just to get this out of the way, I'm not pro or anti any parks, I like Disney and I like Universal. There are pros and cons to both properties. (Yes I said that there are some cons at Disney.) But there are going to be mistakes we are human.
Of course we don't know if this is true, only time will tell. I would like to know what people think about this.
In college we actually had this discussion. If we were in charge of a theme park would we offer a premium like this if someone paid for it. In the end I think the positives out ranked the negatives, bottom line was money. I think that's what we have here. Not only will the guest pay the extra per night rates but will be more likely to stay on property thus spending all their vacation dollars at Disney. From a business stand point this could be like the most brilliant thing ever. From a PR customer service side, believe me I would not want to be a Guest Redlations person if this would come into play, it can be a nightmare.
However, the business side doesn't really have to handle the guest service side of it. Again it will be interesting to see what happens.
Just my 2 cents. Thanks for reading!! :)