What is the proceedure for giving thanks to a cast member ?
Who do you tell and would they actually get recognition for it ?
From Steve Ward
Posted February 3, 2010 at 8:15 AM
If for example you were really impressed with the way certain members of the cast. Both at Disney and Universal what do you do ?
Who do you tell and would they actually get recognition for it ?
Only reason i ask is because i have been very impressed by a few people but never known where to say and i also had my doubts that it would even get back to the cast member anyway.
I received OUTSTANDING service at one of the smaller food shops at BGW once and sent a letter via email to the regular park feedback address, specifically asking that my comments be forwarded to the woman's supervisor and that they be reflected in her performance evaluations as appropriate.
I received a postal letter in return from the VP of Park Operations saying "I am happy to hear of the excellent guest service you received ... You can be sure your comments were shared with her leadership team members" and thanking me for writing. So I felt my voice was heard!
Unless you have a specific contact in the first place, writing the general contact is probably the best you can do, but in my case it worked well, though I made sure to request my feedback be forwarded.
If your still there then go to guest relations and tell them about the cast member. As long as they have the first name of the cast member and where they work it will get to them.
If not then you can send an e-mail or letter to either companies and it will get to to cast member.
I would recommend an email or letter to the management. Simply telling a supervisor or PR person in the middle of a busy day is far less likely to have the desired effect. Well written correspondence to upper management or even corporate in some cases (probably not Disney or Universal) should do the most for an employee.
I second stopping by the guest relations office at the front of the park before leaving for the day and asking to submit a "guest compliment form." (Use those words.) That'll get the guest relations host (team member, whatever), to fill out the correct form, which *will* be sent up the chain.
These are absolutely cherished by employees, and go a long way in helping toward advancement within the park. Please submit them whenever you encounter a great employee.
And please do note the employee's first name and location (attraction, store, restaurant, etc.) and the time and date of the good service, too.
From Steve Ward
Posted February 9, 2010 at 10:34 AM
Thanks for the advice everyone..
When i am next over to Florida (2011) i will certainly compliment cast members that impress us
Last year the guys that run the Coin Pressing machine in IOA (by the entrance to Sinbad Adventures) were very entertaining and were very welcoming to us when a storm hit
as for Disney i couldnt fault the Portuguese girl who was "driving" the Safari Boat. She couldnt have been nicer if she tried
i will from now on make a note of their name badges and inform at the front desk on exit
From Pyra Dong
Posted February 10, 2010 at 3:46 PM
When working at Busch Gardens Tampa, apparantly I did "outstanding" service for one guest and therefore received a reward about a month later. I had forgotten about the event, but was still extremely excited when I went to work one day to find an envelope containing a letter of thanks from BGT's president, a copy of the letter from the guest, and $6 to spend in the park.
And I know Universal does the same thing. It took me a while to find out how to give thanks to an employee from the USO website-- but it's right there under "comments about rides."
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