Who do you tell and would they actually get recognition for it ?
Only reason i ask is because i have been very impressed by a few people but never known where to say and i also had my doubts that it would even get back to the cast member anyway.
I received a postal letter in return from the VP of Park Operations saying "I am happy to hear of the excellent guest service you received ... You can be sure your comments were shared with her leadership team members" and thanking me for writing. So I felt my voice was heard!
Unless you have a specific contact in the first place, writing the general contact is probably the best you can do, but in my case it worked well, though I made sure to request my feedback be forwarded.
If not then you can send an e-mail or letter to either companies and it will get to to cast member.
These are absolutely cherished by employees, and go a long way in helping toward advancement within the park. Please submit them whenever you encounter a great employee.
And please do note the employee's first name and location (attraction, store, restaurant, etc.) and the time and date of the good service, too.
Last year the guys that run the Coin Pressing machine in IOA (by the entrance to Sinbad Adventures) were very entertaining and were very welcoming to us when a storm hit
as for Disney i couldnt fault the Portuguese girl who was "driving" the Safari Boat. She couldnt have been nicer if she tried
i will from now on make a note of their name badges and inform at the front desk on exit
And I know Universal does the same thing. It took me a while to find out how to give thanks to an employee from the USO website-- but it's right there under "comments about rides."
Walt Disney World's Magic Kingdom
Disney's Animal Kingdom
Disney's Hollywood Studios
Disney California Adventure
Universal's Islands of Adventure
Universal Studios Florida
Universal Studios Hollywood