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Kindness at a theme park?

Universal Orlando: Post your stories if you have something nice to share about your experiences.

From N B
Posted July 29, 2011 at 9:32 AM
I know a lot people post the rude ignorant behavior of theme park guests and staff on this site every once in a while. Does anyone have positive stories they would like to share?

These are the three that stand out the most on our last visit to Universal, although there are many more I can talk about..

WWHOHP - We were heading towards the area to see it at night, and we knew it would be mobbed as usual. About half way across the shortcut bridge, it started to down pour. I mean really really, bad.

We headed for the Forbidden Journey as we knew we could stay dry for a while while waiting out the passing rain in the queue. As we entered right past the lockers, an employee (Lashawna) noticed our room keys dangling around our necks in the lanyards and waived (all four of) us over

We were already very wet by this time.... She opened the queue line and told us to head for the stairs. She said when we get to the front of the line to mention her name and she was going to radio ahead to let them know we were coming.

We got see parts of the castle that are accesible only to employees that need to make thier way from the front to the loading queue. It was themed just like everything else with incredible attention to detail. A few people noticed us heading up a stairway that looks like the ones in the movies that lead to the common rooms and were trying to figure out how we got up there.

We ended up coming out a doorway and another Uniersal employee was waiting to greet us and said he knew we were coming. He then took us to the very front of the line and we got right on.

Hard Rock Hotel - This was the same night after we left IOA / WWOHP. It never did stop raining and we were having a blast jumping in puddles, walking at a regular pace through the park while everyone else was looking for a roof to hide under. There comes a point where you can't get any more wet and we were already drenched.

We figured why not have some fun since we had a long walk back to our hotel. We arrived at the path and gate that leads into the Hard Rock pool to cut through and there were four hotel employees waiving us in a side door handing out towels to all the soaked guests coming back from the parks.

One of the female employees helped my nine year old daughter get a little dry and wrapped her up in a towel so we could all walk back to our room a little more comfortably.

Universal / Rip Ride Rockit - The very first night we were there, we rolled in around 5-6PM and got our 14 day tickets that were good from the first time you used them. I talked everyone into visiting Universal as we hadn't been there for a while and we love the place at night. We hit our favorites (Mummy, Jaws and MIB x 3 times) then decided to wait out RRR as it has no Express Pass.

Well, the ride broke down at 5 minutes to close... people started getting impatient and started to head for the exits. I refused to leave unless they announced the ride was closed for the night. As more people left, the line got shorter and shorter. Pretty soon, we were on the loading platform.

Instead of calling it a night, they left the ride open to all who patiently waited, switched out a train and started running it again. It was close to 10PM by this time... By the time they tested it out and we had finally ridden it, we noticed it was 10:30.. I personally thanked the employyes who were still there for staying late to let everone ride.


Comments in chronological order. Most recent at the bottom. Scroll down to respond.

From Zackiel Marsh
Posted July 29, 2011 at 10:45 AM
Well we went to Universal Florida for my brother's birthday and we were able to of to the front of the line on Jurassic Park and even though we were single rider she let us go on Forbidden Journey together.

From Jeff Elliott
Posted July 29, 2011 at 11:15 AM
I was at Six Flags Magic Mountain a couple years ago. Not paying attention to where I was going, I slipped and fell near a group of about 3 or 4 Six Flags employees. To my amazement, none of them kicked me when I was down or stole my wallet.

From Mike Gallagher
Posted July 29, 2011 at 1:18 PM
Jeff, they wouldn't HAVE to steal your wallet. It's Six Flags...they'll clean it out anyway!

From chris cona
Posted July 29, 2011 at 11:51 PM
Haha that's so true!!!

From Mark Fairleigh
Posted July 30, 2011 at 6:04 AM
I'll second the praise for the Hard Rock Hotel employees. One time we came in from a rain storm to be greeted by friendly employees waiting with towels. They were so nice.

I know it happens, but I can't ever recall a bad experience with a rude employee, only rude guests.

From Andrew Mooney
Posted July 30, 2011 at 1:31 AM
A few years ago we went to EPCOT with the aim of riding Soarin'. At that point my family weren't theme park mad so when we got to the fountains we saw the incredulous waiting time for Soarin'. We had aimed to get FP's but it showed a return time of around 9hrs later which ruined that idea. But even better, it was a two hour "normal" queue.

So with that major disappointment we asked to confirm these crazy times (we weren't used to that kind of wait and thought it was a mistake) with a member of staff. He chortled and confirmed but astonishingly he began chatting to us. He picked up our Scottish accent, and began to recite an amazing vacation he had here. He then went away for a few minutes to return with a complementary FP for a one shot use for any park attraction.

Disney really went above the normal service here but I think the Year of a Million Dreams played a major role.

From Albino Pygmy
Posted July 30, 2011 at 11:23 AM
A couple times during my last visit to WDW, I received 2 FP tickets for myself and my date. Once was in the morning at Safaris in AK, really unexpected. The other was just entering the overflow queue for Buzz at MK. It really struck me as odd how people didn't want to use their FP's right then, maybe they changed their minds?

From Lauren Hayhurst
Posted August 1, 2011 at 2:37 AM
When my husband and I went to Magic Kingdom shortly after getting married, we picked up Happy Aniversary badges and wore them all day. During the Electrical Parade, several characters commented on them - The Fairy Godmother asked how may years it was (and when we said 1, we got the cutest responses!), Mickey Mouse made a heart shape with his hands and blew us a kiss, and one of the pirates with Captin Hook told my husband 'rather you than me mate'...Charming! But what a lovely experience to make our day memorable...

From Mike Saperstein
Posted August 1, 2011 at 1:46 PM
@Albino: When my family gets Fastpasses at WDW, we always get as many as possible. Sometimes not all of us want to ride. If our kids don't want to ride twice or we have an odd number left over, we always give the leftovers to someone about to wait in a super-long line, it always makes their day...

From Mike Gallagher
Posted August 1, 2011 at 1:53 PM
Whenever I pick up discount coupons for a park at McD's, Burger King, etc, I always grab a handful and perform my own random act of kindness..giving them to moms with families on line. I did that at Seabreeze and Canobie on my most recent trip.

From Wendy Purdy
Posted August 3, 2011 at 8:41 PM
A couple of weeks ago at California Adventure, my mom took my youngest daughter to play some of the Games on the Boardwalk while my husband, oldest daughter and I rode California Screamin'. (My youngest is not tall enough for the coaster yet.) We joined them after we finished, and my youngest had not won anything.

So, she and my oldest played the game again, joined by another young man and his girlfriend. Of course, my oldest daughter won on her first try. The youngest didn't cry or get upset or anything, but I think the young man could tell she was disappointed.

So...he very kindly offered her the giant Casey Jr. he had won playing another game. So, we had a couple of very happy little girls on our hands...and one tired daddy from hauling that thing around the rest of the day. :-) (Personally...I didn't really want the thing, because we are living in a hotel waiting to get into our new house. But how can you refuse such a kind gesture?)

From N B
Posted August 3, 2011 at 11:10 PM
Thanks for posting all the cool stories, we don't make our way to Disney anymore now that my girls are a little older and have a taste for thrill rides. We are pretty attached to Universal since we know the place inside and out and have stayed at all three hotels.

It is good to hear both major Orlando parks have thier share of employees that go out of thier way to make a visit memorable.

We have only been back 10 days or so and I am already itching to go back.... keep the stories coming....

From Lauren Hayhurst
Posted August 8, 2011 at 3:24 AM
We met a lovely family whilst dining at Tepen Edo in Japan. They were on the Disney dining plan and said as there was so much food provided on the plan, they weren't going to use their desert tokens for this meal and so they gave them to us. It was so unexpected. My party of four got to enjoy a delicious desert for free...at a very expensive restaurant. So thoughtful.

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