Best customer service at theme parks?Your best experience of theme park workers - what makes a good worker?
From Ashleigh NoadWhere have you received the best customer service at a theme park? Perhaps you have a particular example of when a worker went above and beyond to make your day that bit more special.
Posted November 29, 2011 at 6:25 PM
I know a lot of these responses will be from Disney, but I would also be interested to hear about your experiences in other parks.
Of-course I mainly ask this as I'm trying to get some tips for myself, as I will be an International Disney CM for 3 months next year. The thought of 'making someone's day' is incredibly exciting! So what are your experiences?
Comments in chronological order. Most recent at the bottom. Scroll down to respond.
From Bobby MillerTwo years ago Ashleigh, my 10yo grandson Zachary and I were near Country Bear Jamboree in WDW. I was in a wheelchair when a screw broke in the back rest. A CM told me to go to the Trading Post and after getting there, another CM was also very helpful. She actually went all the way up to the front and got me another wheelchair. I thanked her and if I would have remembered her name, I would have gone to guest relations and complimented the CM. I forgot her name by the time we were going to leave, so I never got to do that.
Posted November 29, 2011 at 7:47 PM
So Thank You kind CM, you went above and beyond your job. She was probably only in her early 20's.
From Tim ChatlosThe two major Herschend parks, Dollywood and Silver Dollar City, have perhaps the friendliest employees of any parks we've visited, Disney and Holiday World included. I'm not sure how they do it but the employees at these parks, particularly at Silver Dollar City, seem to genuinely enjoy interacting with the hundreds of different guests (and you do feel like a guest the park seems happy and proud to serve) they encounter each and every day. I think that is key to good theme park customer service, a sincere interest in your guests as people and not just another number. It can be difficult, no doubt, given the size of the typical park operation, but it's not impossible. Herschend seems to have figured out a way. Again, I'm not entirely sure how they're doing it but they are doing it extremely well.
Posted November 29, 2011 at 9:04 PM
From Brent MoodyI think that Silver Dollar City probably does have the best customer service of any park I have been to. And as much as I love Universal Studios Parks in Orlando I have to say that Disney's cast members are much more friendly than Universal's people. Disney's people acually make u feel like they care if you are having a good time and want to do anything to help you have a good time and Universal's people seem like they are just doing their job and cant wait till the end of the day. Keep in mind I have not had any bad experiences with Univeral's people they just are not as fiendly as SDC or Disney.
Posted November 30, 2011 at 11:03 AM
From Brandon MendozaI think the only time I had a truly bad experience with Disney was at D23 when it wasn't Disney people running the show. Basically just rude people rather than the "Disney Magic".
Posted November 30, 2011 at 11:39 AM
I can't say that Universal has bad people either, but they're lacking that additional "oomph". Could be lack of training, or USH & USF don't really put as much effort into customer service as Disney.
I don't remember much about Knott's as I haven't been in almost a decade. Same with Six Flags.
From Jorge ArnoldsonBusch Gardens Tampa has the best. As my family was getting lunch at Zambia Smokehouse, the total was over $50. The team member asked if we were passholders, and replied "No, but I wish we were". Right on the spot, she gave us her employee discount.
Posted November 30, 2011 at 1:42 PM
From Mike GallagherBrent said: "....fiendly ...."
Posted November 30, 2011 at 2:20 PM
My favorite typo of the year!
This discussion has been archived, and is not accepting additional responses.
Theme Park Insider Guidebooks
Top U.S. Theme Parks
Walt Disney World's Magic Kingdom
Other Top International Parks
Readers' Top Themed Rides
Top Roller Coasters
Top Theme Park Shows
Features, News and Advice
2013 Blog PostsJan. Feb. Mar. Apr. May Jun. Jul. Aug. Sep. Oct. Nov. Dec.
2012 Blog PostsJan. Feb. Mar. Apr. May Jun. Jul. Aug. Sep. Oct. Nov. Dec.
2011 Blog PostsJan. Feb. Mar. Apr. May Jun. Jul. Aug. Sep. Oct. Nov. Dec.
2010 Blog PostsJan. Feb. Mar. Apr. May Jun. Jul. Aug. Sep. Oct. Nov. Dec.
2009 Blog PostsJan. Feb. Mar. Apr. May Jun. Jul. Aug. Sep. Oct. Nov. Dec.
2008 Blog PostsJan. Feb. Mar. Apr. May Jun. Jul. Aug. Sep. Oct. Nov. Dec.
2007 Blog PostsJan. Feb. Mar. Apr. May Jun. Jul. Aug. Sep. Oct. Nov. Dec.
2006 Blog PostsJan. Feb. Mar. Apr. May Jun. Jul. Aug. Sep. Oct. Nov. Dec.
2005 Blog PostsDec.
2004-2005Staff column archive