My local park, Knott's Berry Farm, has been having problems with line jumping. The last couple of weeks, a lot of middle school and high school groups have been in the park for their graduation or end-of-the-year parties.
According to other park goers on social media, groups of 6-8 teens have been regularly cutting through the lines, claiming their friends are up ahead in line. Teens in line will spot their friends walking by and call them to join them. A couple of teens will get in line and then a large number of their friends will join them later. And this happens all year to a lesser degree with teens and other groups.
When park visitors tell Knott's employees, the reaction is usually shrugged shoulders or the employee will tell claim to have told the line cutters not to do it any more. On the park guide/map, it clearly says that line jumping is against park rules and may result in ejection from the park.
I've read about fights (shoving matches and worse) breaking out when people say enough is enough and refuse to let people cut in front of them, with bystanders including children being shoved around. I also know from reading discussion forums that, that there are people (this was on a Disneyland forum) who feel like it's their prerogative to cut in line and take it as a personal offense if someone tries to stop them.
I believe this is a problem at many theme parks. Personally, I don't think it's worthwhile to do something that might lead to a confrontation over line cutting. It's better to point out those line cutters to park employees, but practically speaking, oftentimes there isn't an employee anywhere close by to get ahold of.
But if a park like Knott's doesn't seem willing to do anything about it, what can a visitor do? I'm guessing park management trains employees not to force line cutters from the queue or remove people from the park. Is getting enough people to complain to guest services or phone or email the park the only solution?Tweet
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