In the same month, Disney got some backlash on the cancellation of the Disney express services from Orlando airport to wdw. Then front page level backlash from the pricing of the Star Cruiser weekend. Then backlask from the pricing of the Boo bash events for the halloween season. Then internet wide backlash for introducing the paid FOTL option that substitutes fastpass.
I AM not going to debate here the mérits or problems of the genie + system, or why Disney feels the need to recover loses from a catastrophic pandemic.
My concern is that seems that Disney Managment is betting on the strength of the brand to make money fast, keep stock owners happy and put a happy clean face to the general public. Now i AM NOT a business expert or anything like it. I just love theme parks. But Disney bread and Butter are hard working families in USA and around the world. Yes the pull of the new and nostalgia keep people coming, but the backlash and the constant culling to Resort hotel benefits are going to eventually drive people away. Not Tomorrow. Or the week after that. But in the future? For sure.
This disney fans sure like to grumble at any hint of a change. And this huge changed have them in an uproar. Yes they have sold out events and Big publicity but My feeling is that the most loyal fans are hurt. Hurt by the pandemic and an ever increasing curve of prices and planning and apps. There is a limit. Disney was the vacation with Granda and grandpa, and to invite Friends and couisins. Now those circules of fond memories and then come back My own children are starting to break. And Disney has more competition than ever.
It is wise to make more money now at the expense of your loyal costumers.? Or maybe i AM wrong and the brand is truly invulnerable??? Just a reflection.