Imagine that you've dropped more than $2,000 a night for a hotel room... and the water doesn't work. Okay, stuff happens. But not only doesn't the water work, the staff at the hotel makes no effort to communicate with you or provide any extra accommodation for the hours while the water is out and you can't shower or wash in your room.
Remember, you're paying two grand a night!
That's the situation Tom Bricker recently encountered at the new Disney Vacation Club bungalows at the Walt Disney World Polynesian Resort:
No one called or stopped by to apologize, explain the situation, or see what they could do. We joked amongst ourselves that this was because it was really ridiculous of us to expect running water in the first place, as that’s another 40 points per night.
What do you think? Where would something like this rank on your all-time list of bad guest experiences?Tweet
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