Hundreds of Walt Disney World visitors were stranded in midair for up to three hours this evening, after the resort's new Disney Skyliner system failed Saturday night.
Disney spokespersons said that no one was injured and blamed the stoppage on an unexpected
power failure downtime. (*Update: See below.). But fans shared photos on social media of several gondolas pushed up against each other in one station, hanging at odd angles and with what appeared to be broken glass under one gondola. It is unclear whether that stack-up was the cause or an effect of the system stoppage, or if anyone was on the gondolas when they made contact.
Local fire departments responded to help evacuate riders from the vehicles, which can be suspended up to 60 feet in the air as they travel between Epcot, Hollywood Studios and several area Disney hotels. The problem appeared to be on the line between Caribbean Beach and Epcot.
Many riders opened emergency packs on the gondolas to get drinking water while they awaited rescue. Disney reportedly responded with free park tickets and gift cards to guests who has been stranded.
The Disney Skyliner system opened officially late last month as part of Disney's continued efforts to ease the flow of guests around the resort - especially to and from Disney's Hollywood Studios and Epcot, both of which have been undergoing major expansions. Star Wars: Galaxy's Edge opened this summer at DHS while Disney has begun a reconstruction project that will transform much of Epcot.
*Update: Disney issued the following statement Sunday evening: "We have a team diligently looking into the cause of the malfunction on the Epcot line of the Disney Skyliner. We have been in contact with the guests, many of whom were on the Skyliner for more than three hours until we were able to restart the system. We express our sincere apologies for the inconvenience and continue to work with each guest individually."Tweet
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