Just Published: Theme Park Insider: 2016 Year in Review
The escalators reportedly stopped suddenly, or reversed, toppling riders. Several were treated at the scene. No other word yet on the reported hospitalizations.
Update: E-mail from a reader. Keeping him anonymous.
My daughter and I were on the escalator when it broke. There was 20 - 25 people on it and when it snapped it came in reverse due to all the weight on it. I'm surprised that there isn't a brake to stop that from happening as in elevators and I was shocked to find that none of 7+ universal staff that responded offered any assistance to the injured except to stand around talking in their radios, shoo away anyone that witnessed the accident or was only brused and shaken by it, and to block off the escalator. Joseph Pardieu manager of guest relations told me later that their staff is not trained in first aid or have first aid kits available. They leave all that to emergency services.Tweet
So don't have a accident at the park since no one there will come to your aid they would rather watch you bleed than give you something as simple and a compress bandage to cover your wounds until medical help arrives.
On a positive note when emergency services arrived about 10 minutes later they were outstanding in the conduct of their duties. Park staff on the other hand seemed unwilling to take any witness personal information down and went so far as to inform us at the Guest relations center that they would not be offering refunds and I could fill out a complaint form if I wanted to.
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