Disney and Universal fans often talk smack to each other online, but it's worth noting that the people who actually work for these parks recognize that the two companies have a lot more in common than what divides them.
And the top thing that Disney's and Universal's theme parks have in common is a stated commitment to customer service. (Or, "guest service," as they would prefer to say.) Here's a charming example that just happened on social media.
A Twitter user mistakenly tweeted Universal Orlando's account for the location of Fantasmic!, which actually plays over at Disney's Hollywood Studios. Rather than ignore or dismiss the question, Universal Orlando's Twitter team simply directed the reader to Walt Disney World's guest services Twitter account, @WDWToday. Disney provided the answer, then thanked Universal for the referral.
Hello, Michael! We hope to see you at Disney's Hollywood Studios for Fantasmic! Thank you, @UniversalORL! ??— Walt Disney World Today (@WDWToday) December 26, 2018
When followers commented on the wholesomeness of the exchange, both parks responded with GIFs... featuring their own IP, of course.
So whether you are stuck in the crowd during the busiest week of the year for theme parks or navigating another social media meltdown online, just remember this little moment of holiday goodwill.
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