Here's what just went down between Disney and Universal online

December 26, 2018, 4:57 PM · Disney and Universal fans often talk smack to each other online, but it's worth noting that the people who actually work for these parks recognize that the two companies have a lot more in common than what divides them.

And the top thing that Disney's and Universal's theme parks have in common is a stated commitment to customer service. (Or, "guest service," as they would prefer to say.) Here's a charming example that just happened on social media.

A Twitter user mistakenly tweeted Universal Orlando's account for the location of Fantasmic!, which actually plays over at Disney's Hollywood Studios. Rather than ignore or dismiss the question, Universal Orlando's Twitter team simply directed the reader to Walt Disney World's guest services Twitter account, @WDWToday. Disney provided the answer, then thanked Universal for the referral.

When followers commented on the wholesomeness of the exchange, both parks responded with GIFs... featuring their own IP, of course.

So whether you are stuck in the crowd during the busiest week of the year for theme parks or navigating another social media meltdown online, just remember this little moment of holiday goodwill.

Replies (4)

December 26, 2018 at 5:08 PM

Could this be any more Macy*s and Gimbals ala "A miracle on 34th Street"?

December 26, 2018 at 8:48 PM

Because I could not resist the challenge to go find a clip....

December 27, 2018 at 1:45 AM

Just looks like basic customer service to me...

...That and I'd like to think at least at some parts of WDW and Universal Orlando understand that they are both parts of the greater "Orlando" resort offering. Both complexes existing make Orlando as a whole a more compelling and complete destination to visit.

Now, if just a few more people in management there could realise that, so we can see some decent non-car transport in the Orlando region....

December 27, 2018 at 11:57 AM

Universal Orlando's Twitter account is one of the best in the business, and routinely strikes the right balance between good service and sassy entertainment. It's nice to see Disney's social media team getting into this type of exchange, too.

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