Universal Website Fails for Passholder Nintendo Preview

January 5, 2023, 4:38 PM · Today was supposed to be the day when Universal Studios Hollywood annual passholders could reserve a date and time for their Super Nintendo World preview.

Registration was supposed to open at 1:30pm Pacific Time. But just before the window was to open, Universal's passholder website updated with this notice:

"Due to a temporary network outage, there is a delay with today’s reservations. We are working to resolve the issue as soon as possible and apologize for the inconvenience. Please check back and we look forward to you experiencing SUPER NINTENDO WORLD™ soon."

Three hours later, Universal provided a second update:

"We apologize for the inconvenience as we work through a network outage affecting Pass Member reservations for SUPER NINTENDO WORLD™. Please visit UniversalPassMember.com or Twitter at @UniStudios on Friday, January 6 at noon PT for updated information. All reservations will begin early next week and previously announced AP preview dates will remain the same. Thank you in advance for your understanding and patience and we look forward to your visit."

During the delay, Universal Studios Hollywood provided no updates via its website or social media channels, frustrating many fans on social media who had been refreshing the Universal website in attempts to get in.

The Super Nintendo World passholder preview is scheduled to start January 29 and continue through February 11, in advance of the land's official February 17 opening.

For a recap of my walk-through the land last week, please see An Insider's Tour of Super Nintendo World.

And for reader rankings and advice for visiting the park - including links to discount tickets - please visit our Universal Studios Hollywood page.

Finally, for more theme park news, please sign up for Theme Park Insider's weekly newsletter.

Replies (4)

January 5, 2023 at 7:11 PM

Major theme park chains REALLY need to invest in digital infrastructure.

January 5, 2023 at 7:18 PM

I don't mind long waits - it's kinda a condition of being a theme park fan. But a three-hour wait for nothing, yeah, that doesn't sit well.

January 5, 2023 at 10:31 PM

Agree. Heck, I saw a Reddit post that a guest had to contact guest relations on the phone to get an answer 2 hours before the social media account made the announcement of postponing it next week.

January 5, 2023 at 10:48 PM

I get that things don't always go according to plan, but as soon as they recognized the delay would be more than an hour or so they should have announced a postponement. Especially for something like this, which has been so publicized they sent out physical mail with the date and time on it, it was quite unprofessional to leave everyone hanging for over three hours.

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